apport information ** Tags added: apport-collected hirsute
** Description changed: Hi, I have issues with many linux systems on this new Acer. Windows was working fine. I installed Windows to upgrade to the latest BIOS version. When installing Linux, sometimes I succeed. But when running the system, it freezes / hangs after a couple of minutes. I tried: Ubuntu, Lubuntu, EndavourOS, Mangaro, ... Now I am back on Ubuntu 21.04. The install hangs with "frozen state error detected" see screen print 1 attached. The second screen shot shows the messages, when I go to the live_usb system. I collected via "ubuntu-bug linux" the following information. Thx for taking a look. Best regards, Jochen + --- + ProblemType: Bug + ApportVersion: 2.20.11-0ubuntu65 + Architecture: amd64 + AudioDevicesInUse: + USER PID ACCESS COMMAND + /dev/snd/controlC0: ubuntu 4504 F.... pulseaudio + CasperMD5CheckResult: pass + CasperVersion: 1.461 + CurrentDesktop: ubuntu:GNOME + DistroRelease: Ubuntu 21.04 + LiveMediaBuild: Ubuntu 21.04 "Hirsute Hippo" - Release amd64 (20210420) + Lsusb: + Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub + Bus 001 Device 004: ID 04ca:3015 Lite-On Technology Corp. Qualcomm Atheros QCA9377 Bluetooth + Bus 001 Device 003: ID 04f2:b5e0 Chicony Electronics Co., Ltd VGA WebCam + Bus 001 Device 002: ID 0930:6544 Toshiba Corp. TransMemory-Mini / Kingston DataTraveler 2.0 Stick + Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub + MachineType: Acer Aspire A317-33 + NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair + Package: linux (not installed) + ProcEnviron: + TERM=xterm-256color + PATH=(custom, no user) + XDG_RUNTIME_DIR=<set> + LANG=de_DE.UTF-8 + SHELL=/bin/bash + ProcFB: 0 i915drmfb + ProcKernelCmdLine: BOOT_IMAGE=/casper/vmlinuz file=/cdrom/preseed/username.seed maybe-ubiquity quiet splash --- + ProcVersionSignature: Ubuntu 5.11.0-16.17-generic 5.11.12 + RelatedPackageVersions: + linux-restricted-modules-5.11.0-16-generic N/A + linux-backports-modules-5.11.0-16-generic N/A + linux-firmware 1.197 + Tags: hirsute + Uname: Linux 5.11.0-16-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo + _MarkForUpload: True + dmi.bios.date: 04/09/2021 + dmi.bios.release: 1.7 + dmi.bios.vendor: Insyde Corp. + dmi.bios.version: V1.07 + dmi.board.asset.tag: Type2 - Board Chassis Location + dmi.board.name: Lilac_JL + dmi.board.vendor: JSL + dmi.board.version: V1.07 + dmi.chassis.type: 10 + dmi.chassis.vendor: Acer + dmi.chassis.version: V1.07 + dmi.ec.firmware.release: 1.2 + dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.07:bd04/09/2021:br1.7:efr1.2:svnAcer:pnAspireA317-33:pvrV1.07:rvnJSL:rnLilac_JL:rvrV1.07:cvnAcer:ct10:cvrV1.07: + dmi.product.family: Aspire 3 + dmi.product.name: Aspire A317-33 + dmi.product.sku: 0000000000000000 + dmi.product.version: V1.07 + dmi.sys.vendor: Acer ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/1928300/+attachment/5496963/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1928300 Title: install freezes on Acer Aspire 3 A317-33-P4X1 Status in linux package in Ubuntu: New Bug description: Hi, I have issues with many linux systems on this new Acer. Windows was working fine. I installed Windows to upgrade to the latest BIOS version. When installing Linux, sometimes I succeed. But when running the system, it freezes / hangs after a couple of minutes. I tried: Ubuntu, Lubuntu, EndavourOS, Mangaro, ... Now I am back on Ubuntu 21.04. The install hangs with "frozen state error detected" see screen print 1 attached. The second screen shot shows the messages, when I go to the live_usb system. I collected via "ubuntu-bug linux" the following information. Thx for taking a look. Best regards, Jochen --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu65 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: ubuntu 4504 F.... pulseaudio CasperMD5CheckResult: pass CasperVersion: 1.461 CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 21.04 LiveMediaBuild: Ubuntu 21.04 "Hirsute Hippo" - Release amd64 (20210420) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 004: ID 04ca:3015 Lite-On Technology Corp. Qualcomm Atheros QCA9377 Bluetooth Bus 001 Device 003: ID 04f2:b5e0 Chicony Electronics Co., Ltd VGA WebCam Bus 001 Device 002: ID 0930:6544 Toshiba Corp. TransMemory-Mini / Kingston DataTraveler 2.0 Stick Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Acer Aspire A317-33 NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair Package: linux (not installed) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=de_DE.UTF-8 SHELL=/bin/bash ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/casper/vmlinuz file=/cdrom/preseed/username.seed maybe-ubiquity quiet splash --- ProcVersionSignature: Ubuntu 5.11.0-16.17-generic 5.11.12 RelatedPackageVersions: linux-restricted-modules-5.11.0-16-generic N/A linux-backports-modules-5.11.0-16-generic N/A linux-firmware 1.197 Tags: hirsute Uname: Linux 5.11.0-16-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 04/09/2021 dmi.bios.release: 1.7 dmi.bios.vendor: Insyde Corp. dmi.bios.version: V1.07 dmi.board.asset.tag: Type2 - Board Chassis Location dmi.board.name: Lilac_JL dmi.board.vendor: JSL dmi.board.version: V1.07 dmi.chassis.type: 10 dmi.chassis.vendor: Acer dmi.chassis.version: V1.07 dmi.ec.firmware.release: 1.2 dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.07:bd04/09/2021:br1.7:efr1.2:svnAcer:pnAspireA317-33:pvrV1.07:rvnJSL:rnLilac_JL:rvrV1.07:cvnAcer:ct10:cvrV1.07: dmi.product.family: Aspire 3 dmi.product.name: Aspire A317-33 dmi.product.sku: 0000000000000000 dmi.product.version: V1.07 dmi.sys.vendor: Acer To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1928300/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
