apport information
** Attachment added: "acpidump.txt"
https://bugs.launchpad.net/bugs/1957150/+attachment/5553727/+files/acpidump.txt
** Changed in: linux (Ubuntu)
Status: Incomplete => Confirmed
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https://bugs.launchpad.net/bugs/1957150
Title:
no response/black screen when waking up from suspend
Status in linux package in Ubuntu:
Confirmed
Bug description:
On my laptop (an AMD Acer Swift 3) using kernel 5.13.0-25 (as well as
basically all kernels since 5.11) and linux mint cinnamon, there's a problem
where if the computer sleeps/suspends at all (either automatically or when I
press the button), any attempt to wake up the computer is futile. In order to
keep using the computer, I have to hard shut-off by holding down the power
button, and turn it on again. This problem doesn't exist with kernel 5.11.0-44
or 5.11.0-46, so that is what I've been using.
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ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu27.21
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: tauren 1378 F.... pulseaudio
/dev/snd/controlC2: tauren 1378 F.... pulseaudio
/dev/snd/controlC0: tauren 1378 F.... pulseaudio
CasperMD5CheckResult: skip
CurrentDesktop: X-Cinnamon
DistroRelease: Linux Mint 20.3
InstallationDate: Installed on 2021-12-22 (22 days ago)
InstallationMedia: Linux Mint 20.2 "Uma" - Release amd64 20210703
MachineType: Acer Swift SF314-42
Package: linux (not installed)
ProcFB: 0 amdgpudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.13.0-25-generic
root=UUID=fd1f7db7-d2d0-48dd-8527-8b64f26abaff ro quiet splash
ProcVersionSignature: Ubuntu 5.13.0-25.26~20.04.1-generic 5.13.19
RelatedPackageVersions:
linux-restricted-modules-5.13.0-25-generic N/A
linux-backports-modules-5.13.0-25-generic N/A
linux-firmware 1.187.24
Tags: una
Uname: Linux 5.13.0-25-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 05/13/2021
dmi.bios.release: 1.10
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.10
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: Kona_RN
dmi.board.vendor: RO
dmi.board.version: V1.10
dmi.chassis.type: 10
dmi.chassis.vendor: Acer
dmi.chassis.version: V1.10
dmi.ec.firmware.release: 1.6
dmi.modalias:
dmi:bvnInsydeCorp.:bvrV1.10:bd05/13/2021:br1.10:efr1.6:svnAcer:pnSwiftSF314-42:pvrV1.10:rvnRO:rnKona_RN:rvrV1.10:cvnAcer:ct10:cvrV1.10:sku0000000000000000:
dmi.product.family: Swift 3
dmi.product.name: Swift SF314-42
dmi.product.sku: 0000000000000000
dmi.product.version: V1.10
dmi.sys.vendor: Acer
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