This bug is missing log files that will aid in diagnosing the problem.
While running an Ubuntu kernel (not a mainline or third-party kernel)
please enter the following command in a terminal window:
apport-collect 2017642
and then change the status of the bug to 'Confirmed'.
If, due to the nature of the issue you have encountered, you are unable
to run this command, please add a comment stating that fact and change
the bug status to 'Confirmed'.
This change has been made by an automated script, maintained by the
Ubuntu Kernel Team.
** Changed in: linux (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/2017642
Title:
USB webcam microphone not working
Status in linux package in Ubuntu:
Incomplete
Bug description:
I am running Lunar Lobster and have an issue with the microphone on my
Webcam. Note that the Webcam works fine under Windows and I also had
the same issue with Kinetic Kudu.
The output from uname is:
Linux xxxxxx-NUC5I5MYHE 6.2.0-20-generic #20-Ubuntu SMP
PREEMPT_DYNAMIC Thu Apr 6 07:48:48 UTC 2023 x86_64 x86_64 x86_64
GNU/Linux
The output from dmesg is:
[67778.690626] usb 2-1: new high-speed USB device number 7 using xhci_hcd
[67778.865817] usb 2-1: New USB device found, idVendor=0c45, idProduct=6368,
bcdDevice= 1.00
[67778.865832] usb 2-1: New USB device strings: Mfr=2, Product=1,
SerialNumber=3
[67778.865839] usb 2-1: Product: ACR010 USB Webcam
[67778.865844] usb 2-1: Manufacturer: Sonix Technology Co., Ltd.
[67778.865848] usb 2-1: SerialNumber: SN0001
[67778.876011] usb 2-1: Found UVC 1.00 device ACR010 USB Webcam (0c45:6368)
[67778.910721] input: ACR010 USB Webcam: ACR010 USB as
/devices/pci0000:00/0000:00:14.0/usb2/2-1/2-1:1.0/input/input15
[67778.941519] usb 2-1: 3:1: cannot get freq at ep 0x84
[67779.277854] usb 2-1: 3:1: cannot get freq at ep 0x84
[67779.340762] usb 2-1: 3:1: cannot get freq at ep 0x84
Please let me know if you need any more information or would like me
to test anything.
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