This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:
apport-collect 2017642 and then change the status of the bug to 'Confirmed'. If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'. This change has been made by an automated script, maintained by the Ubuntu Kernel Team. ** Changed in: linux (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/2017642 Title: USB webcam microphone not working Status in linux package in Ubuntu: Incomplete Bug description: I am running Lunar Lobster and have an issue with the microphone on my Webcam. Note that the Webcam works fine under Windows and I also had the same issue with Kinetic Kudu. The output from uname is: Linux xxxxxx-NUC5I5MYHE 6.2.0-20-generic #20-Ubuntu SMP PREEMPT_DYNAMIC Thu Apr 6 07:48:48 UTC 2023 x86_64 x86_64 x86_64 GNU/Linux The output from dmesg is: [67778.690626] usb 2-1: new high-speed USB device number 7 using xhci_hcd [67778.865817] usb 2-1: New USB device found, idVendor=0c45, idProduct=6368, bcdDevice= 1.00 [67778.865832] usb 2-1: New USB device strings: Mfr=2, Product=1, SerialNumber=3 [67778.865839] usb 2-1: Product: ACR010 USB Webcam [67778.865844] usb 2-1: Manufacturer: Sonix Technology Co., Ltd. [67778.865848] usb 2-1: SerialNumber: SN0001 [67778.876011] usb 2-1: Found UVC 1.00 device ACR010 USB Webcam (0c45:6368) [67778.910721] input: ACR010 USB Webcam: ACR010 USB as /devices/pci0000:00/0000:00:14.0/usb2/2-1/2-1:1.0/input/input15 [67778.941519] usb 2-1: 3:1: cannot get freq at ep 0x84 [67779.277854] usb 2-1: 3:1: cannot get freq at ep 0x84 [67779.340762] usb 2-1: 3:1: cannot get freq at ep 0x84 Please let me know if you need any more information or would like me to test anything. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/2017642/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp