** Changed in: linux-oem-6.14 (Ubuntu Plucky)
Status: New => Invalid
** Changed in: linux-oem-6.14 (Ubuntu Questing)
Status: New => Invalid
** Changed in: linux-oem-6.14 (Ubuntu Noble)
Assignee: (unassigned) => LEE KUAN-YING (kyyc0426)
** Changed in: linux (Ubuntu Plucky)
Assignee: (unassigned) => LEE KUAN-YING (kyyc0426)
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You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux-oem-6.14 in Ubuntu.
https://bugs.launchpad.net/bugs/2122397
Title:
A few HP laptops are failing to respond during test runs after
upgrading to the 6.14.0-1012-oem kernel.
Status in linux package in Ubuntu:
New
Status in linux-oem-6.14 package in Ubuntu:
Invalid
Status in linux source package in Noble:
New
Status in linux-oem-6.14 source package in Noble:
New
Status in linux source package in Plucky:
New
Status in linux-oem-6.14 source package in Plucky:
Invalid
Status in linux source package in Questing:
New
Status in linux-oem-6.14 source package in Questing:
Invalid
Bug description:
[Summary]
During the kernel migration test, I found that a few HP laptops are
unresponsive over SSH, after checking them physically, they still can move the
mouse or launch terminal with hot-key, but failed to execute certain commands
like sudo reboot.
The last part of checkbox log was recorded while running Wi-Fi related
tests, then the test timed out. Their common point is using the same
wifi module which is Qualcomm-17cb:1107.
[Reproduce steps]
1. Install GM image
2. Run dist-upgrade to upgrade to 6.14-oem kerenl
3. Run checkbox sru test plan
[Failure rate]
1/1
[Affected machines]
https://certification.canonical.com/hardware/202503-36559/
https://certification.canonical.com/hardware/202503-36564/
https://certification.canonical.com/hardware/202502-36319/
https://certification.canonical.com/hardware/202502-36324/
https://certification.canonical.com/hardware/202503-36563/
https://certification.canonical.com/hardware/202502-36324/
https://certification.canonical.com/hardware/202503-36556/
https://certification.canonical.com/hardware/202503-36560/
https://certification.canonical.com/hardware/202503-36557/
ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: linux-image-6.14.0-1012-oem 6.14.0-1012.12
ProcVersionSignature: Ubuntu 6.14.0-1012.12-oem 6.14.11
Uname: Linux 6.14.0-1012-oem x86_64
ApportVersion: 2.28.1-0ubuntu3.8
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: ubuntu 1754 F.... wireplumber
/dev/snd/controlC0: ubuntu 1754 F.... wireplumber
/dev/snd/seq: ubuntu 1750 F.... pipewire
CasperMD5CheckMismatches: ./casper/initrd ./casper/vmlinuz
./casper/minimal.standard.live.hotfix.manifest
./casper/minimal.standard.live.hotfix.size ./casper/minimal.standard.live.size
./casper/minimal.manifest ./casper/minimal.standard.manifest
./casper/minimal.standard.size ./casper/minimal.hotfix.size
./casper/minimal.standard.live.hotfix.squashfs
./casper/minimal.standard.hotfix.squashfs ./casper/minimal.standard.hotfix.size
./casper/minimal.standard.hotfix.manifest ./casper/minimal.hotfix.squashfs
./casper/minimal.standard.live.manifest ./casper/minimal.size
./boot/grub/grub.cfg
CasperMD5CheckResult: fail
Date: Tue Sep 9 07:27:04 2025
DistributionChannelDescriptor:
# This is the distribution channel descriptor for Ubuntu 24.04 for HP
# For more information see
http://wiki.ubuntu.com/DistributionChannelDescriptor
canonical-oem-stella-noble-oem-24.04b-proposed-20250605-516
InstallationDate: Installed on 2025-08-27 (13 days ago)
InstallationMedia: Ubuntu OEM 24.04.2 LTS "Noble Numbat" - Release amd64
(20250603)
MachineType: HP HP EliteBook 8 G1a 13 inch Notebook AI PC
ProcEnviron:
LANG=en_US.UTF-8
PATH=(custom, no user)
SHELL=/bin/bash
TERM=xterm-256color
ProcFB: 0 amdgpudrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.14.0-1012-oem
root=UUID=05eb024d-83df-4ba5-8da0-9c69b6976251 ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-6.14.0-1012-oem N/A
linux-backports-modules-6.14.0-1012-oem N/A
linux-firmware 20240318.git3b128b60-0ubuntu2.17
SourcePackage: linux-oem-6.14
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 05/23/2025
dmi.bios.release: 2.1
dmi.bios.vendor: HP
dmi.bios.version: X81 Ver. 01.02.01
dmi.board.name: 8E14
dmi.board.vendor: HP
dmi.board.version: KBC Version 54.24.00
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.ec.firmware.release: 84.36
dmi.modalias:
dmi:bvnHP:bvrX81Ver.01.02.01:bd05/23/2025:br2.1:efr84.36:svnHP:pnHPEliteBook8G1a13inchNotebookAIPC:pvrSBKPF,SBKPFV2:rvnHP:rn8E14:rvrKBCVersion54.24.00:cvnHP:ct10:cvr:sku1234567#ABA:
dmi.product.family: 103C_5336AN HP EliteBook
dmi.product.name: HP EliteBook 8 G1a 13 inch Notebook AI PC
dmi.product.sku: 1234567#ABA
dmi.product.version: SBKPF,SBKPFV2
dmi.sys.vendor: HP
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