steve cohen, with only one (not both) of your computers, please execute the following command, as it will automatically gather debugging information, in a terminal: apport-collect 1402335
** Description changed: - a fresh install of gnome distro of ubuntu 14.04 and just updated. It is - a System76 gazel with usb2 and usb3 plugs. It does not matter which plug - is used. all usb's seem to attach to usb3-?? where ?? is indexed up one - each time i replug it. + Using my System76 gazel, with a fully updated Ubuntu GNOME 14.04, my + Fujitsu 6110 Scanner doesn't work via either USB 2.0 or 3.0. Dec 13 21:51:58 skc kernel: [24032.034368] usb 3-6: New USB device found, idVendor=04c5, idProduct=11fc Dec 13 21:51:58 skc kernel: [24032.034377] usb 3-6: New USB device strings: Mfr=0, Product=0, SerialNumber=0 Dec 13 21:51:58 skc kernel: [24032.034669] usb 3-6: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes Dec 13 21:51:58 skc kernel: [24032.034682] usb 3-6: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes Dec 13 21:51:58 skc colord: Device added: sysfs-04c5-11fc - is the only error i detect in the system logs. - (The scanner a fitjitsu 6110 works perfectly on a usb2 ubuntu 12.04 system with no driver added.) - if i re-plug it and type: - steve@skc:/tmp$ scanimage -L + scanimage -L device `fujitsu:fi-6110dj:28760' is a FUJITSU fi-6110dj scanner - steve@skc:/tmp$ scanimage -L + scanimage -L No scanners were identified. If you were expecting something different, check that the scanner is plugged in, turned on and detected by the sane-find-scanner tool (if appropriate). Please read the documentation which came with this software (README, FAQ, manpages). - re-plug it back and type: - steve@skc:/tmp$ scanimage + Re-plug it back and type: + scanimage scanimage: open of device fujitsu:fi-6110dj:28760 failed: Error during device I/O - while i'm getting the error on scanning, i'm not sure this is a usb2 usb3 xhci_hcd issue - dmesg for the usb: + while I'm getting the error on scanning, I'm not sure this is a usb2 usb3 xhci_hcd issue as per dmesg: [ 0.977252] xhci_hcd 0000:00:14.0: xHCI Host Controller [ 0.977255] xhci_hcd 0000:00:14.0: new USB bus registered, assigned bus number 3 [ 0.977339] xhci_hcd 0000:00:14.0: cache line size of 64 is not supported [ 0.977355] xhci_hcd 0000:00:14.0: irq 41 for MSI/MSI-X [ 0.977403] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [ 0.977405] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [ 0.977406] usb usb3: Product: xHCI Host Controller [ 0.977407] usb usb3: Manufacturer: Linux 3.13.0-43-generic xhci_hcd [ 0.977408] usb usb3: SerialNumber: 0000:00:14.0 [ 0.977491] hub 3-0:1.0: USB hub found [ 0.977507] hub 3-0:1.0: 14 ports detected - steve@skc:~$ lsusb - Bus 002 Device 002: ID 8087:8000 Intel Corp. + lsusb + Bus 002 Device 002: ID 8087:8000 Intel Corp. Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub - Bus 001 Device 002: ID 8087:8008 Intel Corp. + Bus 001 Device 002: ID 8087:8008 Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub - Bus 003 Device 003: ID 5986:055c Acer, Inc - Bus 003 Device 002: ID 8087:07dc Intel Corp. - Bus 003 Device 048: ID 04c5:11fc Fujitsu, Ltd + Bus 003 Device 003: ID 5986:055c Acer, Inc + Bus 003 Device 002: ID 8087:07dc Intel Corp. + Bus 003 Device 048: ID 04c5:11fc Fujitsu, Ltd Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub even though a 'no find scanner' after the error the lsusb above remains the same. - - as for what i expected: - on 12.04 i simply plugged in the scanner and it worked... now it doesn't + WORKAROUND: The scanner works perfectly on a USB 2.0 port in Ubuntu + 12.04 system with no driver added. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: xsane 0.998-5ubuntu1 ProcVersionSignature: Ubuntu 3.13.0-43.72-generic 3.13.11.11 Uname: Linux 3.13.0-43-generic x86_64 ApportVersion: 2.14.1-0ubuntu3.6 Architecture: amd64 CurrentDesktop: GNOME Date: Sat Dec 13 22:05:40 2014 InstallationDate: Installed on 2014-12-12 (2 days ago) InstallationMedia: Ubuntu-GNOME 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2) ProcEnviron: TERM=xterm PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: xsane UpgradeStatus: No upgrade log present (probably fresh install) ** Package changed: xsane (Ubuntu) => linux (Ubuntu) -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1402335 Title: scanimage -L finds fitjitsu 04c5:11fc but if repeated does not find it Status in linux package in Ubuntu: Incomplete Bug description: Using my System76 gazel, with a fully updated Ubuntu GNOME 14.04, my Fujitsu 6110 Scanner doesn't work via either USB 2.0 or 3.0. Dec 13 21:51:58 skc kernel: [24032.034368] usb 3-6: New USB device found, idVendor=04c5, idProduct=11fc Dec 13 21:51:58 skc kernel: [24032.034377] usb 3-6: New USB device strings: Mfr=0, Product=0, SerialNumber=0 Dec 13 21:51:58 skc kernel: [24032.034669] usb 3-6: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes Dec 13 21:51:58 skc kernel: [24032.034682] usb 3-6: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes Dec 13 21:51:58 skc colord: Device added: sysfs-04c5-11fc if i re-plug it and type: scanimage -L device `fujitsu:fi-6110dj:28760' is a FUJITSU fi-6110dj scanner scanimage -L No scanners were identified. If you were expecting something different, check that the scanner is plugged in, turned on and detected by the sane-find-scanner tool (if appropriate). Please read the documentation which came with this software (README, FAQ, manpages). Re-plug it back and type: scanimage scanimage: open of device fujitsu:fi-6110dj:28760 failed: Error during device I/O while I'm getting the error on scanning, I'm not sure this is a usb2 usb3 xhci_hcd issue as per dmesg: [ 0.977252] xhci_hcd 0000:00:14.0: xHCI Host Controller [ 0.977255] xhci_hcd 0000:00:14.0: new USB bus registered, assigned bus number 3 [ 0.977339] xhci_hcd 0000:00:14.0: cache line size of 64 is not supported [ 0.977355] xhci_hcd 0000:00:14.0: irq 41 for MSI/MSI-X [ 0.977403] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [ 0.977405] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [ 0.977406] usb usb3: Product: xHCI Host Controller [ 0.977407] usb usb3: Manufacturer: Linux 3.13.0-43-generic xhci_hcd [ 0.977408] usb usb3: SerialNumber: 0000:00:14.0 [ 0.977491] hub 3-0:1.0: USB hub found [ 0.977507] hub 3-0:1.0: 14 ports detected lsusb Bus 002 Device 002: ID 8087:8000 Intel Corp. Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 001 Device 002: ID 8087:8008 Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 003 Device 003: ID 5986:055c Acer, Inc Bus 003 Device 002: ID 8087:07dc Intel Corp. Bus 003 Device 048: ID 04c5:11fc Fujitsu, Ltd Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub even though a 'no find scanner' after the error the lsusb above remains the same. WORKAROUND: The scanner works perfectly on a USB 2.0 port in Ubuntu 12.04 system with no driver added. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: xsane 0.998-5ubuntu1 ProcVersionSignature: Ubuntu 3.13.0-43.72-generic 3.13.11.11 Uname: Linux 3.13.0-43-generic x86_64 ApportVersion: 2.14.1-0ubuntu3.6 Architecture: amd64 CurrentDesktop: GNOME Date: Sat Dec 13 22:05:40 2014 InstallationDate: Installed on 2014-12-12 (2 days ago) InstallationMedia: Ubuntu-GNOME 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2) ProcEnviron: TERM=xterm PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: xsane UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1402335/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
