steve cohen, could you please test the latest upstream kernel available from the very top line at the top of the page (the release names are irrelevant for testing, and please do not test the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue.
If the test did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags: kernel-fixed-upstream kernel-fixed-upstream-VERSION-NUMBER where VERSION-NUMBER is the version number of the kernel you tested exactly shown as: kernel-fixed-upstream-3.18 This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. If the mainline kernel does not fix this bug, please add the following tags: kernel-bug-exists-upstream kernel-bug-exists-upstream-VERSION-NUMBER Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding. ** Changed in: linux (Ubuntu) Importance: Low => Medium -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1402335 Title: scanimage -L finds fitjitsu 04c5:11fc but if repeated does not find it Status in linux package in Ubuntu: Incomplete Bug description: Using my System76 gazel, with a fully updated Ubuntu GNOME 14.04, my Fujitsu 6110 Scanner doesn't work via either USB 2.0 or 3.0. Dec 13 21:51:58 skc kernel: [24032.034368] usb 3-6: New USB device found, idVendor=04c5, idProduct=11fc Dec 13 21:51:58 skc kernel: [24032.034377] usb 3-6: New USB device strings: Mfr=0, Product=0, SerialNumber=0 Dec 13 21:51:58 skc kernel: [24032.034669] usb 3-6: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes Dec 13 21:51:58 skc kernel: [24032.034682] usb 3-6: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes Dec 13 21:51:58 skc colord: Device added: sysfs-04c5-11fc if i re-plug it and type: scanimage -L device `fujitsu:fi-6110dj:28760' is a FUJITSU fi-6110dj scanner scanimage -L No scanners were identified. If you were expecting something different, check that the scanner is plugged in, turned on and detected by the sane-find-scanner tool (if appropriate). Please read the documentation which came with this software (README, FAQ, manpages). Re-plug it back and type: scanimage scanimage: open of device fujitsu:fi-6110dj:28760 failed: Error during device I/O while I'm getting the error on scanning, I'm not sure this is a usb2 usb3 xhci_hcd issue as per dmesg: [ 0.977252] xhci_hcd 0000:00:14.0: xHCI Host Controller [ 0.977255] xhci_hcd 0000:00:14.0: new USB bus registered, assigned bus number 3 [ 0.977339] xhci_hcd 0000:00:14.0: cache line size of 64 is not supported [ 0.977355] xhci_hcd 0000:00:14.0: irq 41 for MSI/MSI-X [ 0.977403] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [ 0.977405] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [ 0.977406] usb usb3: Product: xHCI Host Controller [ 0.977407] usb usb3: Manufacturer: Linux 3.13.0-43-generic xhci_hcd [ 0.977408] usb usb3: SerialNumber: 0000:00:14.0 [ 0.977491] hub 3-0:1.0: USB hub found [ 0.977507] hub 3-0:1.0: 14 ports detected lsusb Bus 002 Device 002: ID 8087:8000 Intel Corp. Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 001 Device 002: ID 8087:8008 Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 003 Device 003: ID 5986:055c Acer, Inc Bus 003 Device 002: ID 8087:07dc Intel Corp. Bus 003 Device 048: ID 04c5:11fc Fujitsu, Ltd Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub even though a 'no find scanner' after the error the lsusb above remains the same. WORKAROUND: The scanner works perfectly on a USB 2.0 port in Ubuntu 12.04 system with no driver added. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: xsane 0.998-5ubuntu1 ProcVersionSignature: Ubuntu 3.13.0-43.72-generic 3.13.11.11 Uname: Linux 3.13.0-43-generic x86_64 ApportVersion: 2.14.1-0ubuntu3.6 Architecture: amd64 CurrentDesktop: GNOME Date: Sat Dec 13 22:05:40 2014 InstallationDate: Installed on 2014-12-12 (2 days ago) InstallationMedia: Ubuntu-GNOME 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2) ProcEnviron: TERM=xterm PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: xsane UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.14.1-0ubuntu3.6 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: steve 2516 F.... pulseaudio /dev/snd/controlC1: steve 2516 F.... pulseaudio /dev/snd/pcmC1D0p: steve 2516 F...m pulseaudio DistroRelease: Ubuntu 14.04 HibernationDevice: RESUME=UUID=c3c23fb2-5dda-48d2-95cd-622fad1392f1 InstallationDate: Installed on 2014-12-12 (2 days ago) InstallationMedia: Ubuntu-GNOME 14.04.1 LTS "Trusty Tahr" - Release amd64 (20140722.2) MachineType: System76, Inc. Gazelle Professional Package: linux (not installed) ProcEnviron: TERM=xterm PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-43-generic root=UUID=523a0d9c-8e0c-4551-9f86-4a3133015d79 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 3.13.0-43.72-generic 3.13.11.11 PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied No PulseAudio daemon running, or not running as session daemon. RelatedPackageVersions: linux-restricted-modules-3.13.0-43-generic N/A linux-backports-modules-3.13.0-43-generic N/A linux-firmware 1.127.10 Tags: trusty Uname: Linux 3.13.0-43-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: _MarkForUpload: True dmi.bios.date: 07/28/2014 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: 1.03.06RS761 dmi.board.asset.tag: Tag 12345 dmi.board.name: Gazelle Professional dmi.board.vendor: System76, Inc. dmi.board.version: gazp9b dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 9 dmi.chassis.vendor: System76, Inc. dmi.chassis.version: gazp9b dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1.03.06RS761:bd07/28/2014:svnSystem76,Inc.:pnGazelleProfessional:pvrgazp9b:rvnSystem76,Inc.:rnGazelleProfessional:rvrgazp9b:cvnSystem76,Inc.:ct9:cvrgazp9b: dmi.product.name: Gazelle Professional dmi.product.version: gazp9b dmi.sys.vendor: System76, Inc. 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