*Hi,*
*
Please find the requirement below and respond ASAP with updated resume
and contact details to **[email protected] **...Thanks a lot...
**------------------------------------------------------------
**Resumes with the following information will be given preference.**
**
Full Name:
Current Location:
Relocation:
Availability:
Work Authorization in US:
Contact Number:
Email:
Rate on C2C:*
* *
*Requirement: -*
* *
*Position:** Sr. Production Support Specialist*
*Location:** Baltimore, MD*
*Duration: 12 Months*
*Required Skills:*
· Excellent communication skills to present ideas and concepts
effectively; strong and proven problem solving.
· Self-managed with the ability to mentor others.
· Expert understanding of MS WORD and Excel.
· Experience with Mercury Quality Center, MS Access and MS Project.
· Experience with DbVisualizer or similar DB query tools.
· Database experience, such as Oracle, SQL Server, SQL.
· Experience with complex programming, program debugging, data
analysis, problem analysis and resolution issues within application systems.
· Knowledge of Java/J2EE environment
· Familiarity with Struts and JBPM.
· Familiarity with project management frameworks.
· Understanding of Load and Performance testing.
· Ability to evaluate processing trends and foresight to identify
potential system issues and errors.
*Desired Skills:*
· Self starter, highly motivated individual, and a team player who
adapts to a dynamic work environment.
· Ability to investigate/research issues, evaluates and qualifies
errors, and provides solutions.
· Experience with version control software such as MKS and CSS.
· Familiar with CMM/CMMI.
· Familiarity with IT Governance frameworks.
· Familiarity with Service Level Agreements and Project Scope
Agreements and Systems Development Plans.
*Job Description: *
The Senior Production Support Specialist shall have a diverse Information
Technology background in a wide variety of capacities and be familiar with
supporting a large complex dynamic technical Production application with
expertise in the following areas:
· System Monitoring
· Investigating, Troubleshooting and Resolving System/User Issues and
Errors.
· Excellent Technical writing skills to be used to capture and update
System procedures and User Instructions
· Excellent Communications skills to be used to capture and record
issues and activities, as well as communicate directly with application
users and customers.
· Strong reporting skills to communicate and prepare detailed
technical reports.
· Strong Database and Process Server skills.
· Experience working in a Customer Service / Production Support
environment.
· Flexibility to provide support coverage and manage resources such
that the support responds to issues and exceptions in a timely manner.
*Principal Functions:*
· Responsible for responding to all Electronic Records Express (ERE)
Production System Generated Errors (SGE) and Change Asset Problem Reporting
System (CAPRS) tickets.
· Reviewing, Resolving and, as necessary, escalating to the client,
all End User Errors and System Processing errors.
· Researching and Documenting procedures, guidelines and solutions as
they are completed.
· Defining, capturing and maintaining support activities for purposes
of generating metrics information for reference and reporting purposes.
· In instances where an immediate resolution cannot be performed,
escalating such issues and documenting procedures and actions as they occur.
· Manages and maintains a support schedule and ensures that all errors
and exceptions are handled in an agreed upon timeframe.
· Perpetually strives to improve the current processes and manage the
application such that users understand and use the system properly and
effectively.
· This includes corresponding with system sponsors and user groups
educating them to the proper procedures and methods for using the system and
lessening the likelihood of redundant errors.
--
Thanks & Regards
Pavan Kumar
InTelikore Corporation
Phone: 520-282-7607
[email protected]
www.Intelikore.com
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