3 Systems Operations Engineer 6 openings Please refer to the Systems Operations job for details. There is a very thorough descriptions. However, they must have experience with mid-range technologies such as UNIX, Linux, Tandem, AS/400, etc.
There are 6 openings for this! The Systems Operations Engineer provides level two support for issues which are encountered in the mainframe, midrange or application environments. These issues can be passed from the Monitoring Team or called into the Command Center from the Service Desk or internal customers. The engineers are responsible for diagnosing, researching and resolving the issues. If the engineer is unable to resolve the issue, they escalate to the appropriate support teams for assistance. They are also responsible for opening bridge calls for higher severity issues; they assist the Triage manager and the support teams in the diagnostic and recovery process. During the bridge calls, the Engineer acts as the scribe to document the activities which occur during the bridge. They are also responsible for contacting any additional support which is requested during the problem resolution phase of the call. System Operations also assists with changes which are performed in the environment. They open the bridge so that all the parties involved in the change can communicate their activities. They may be required to shut down or start up components of the architecture to enable the teams to perform their change, or to activate the change. They are required to open a Peregrine Service center ticket for every problem that they work during there shift. The documentation should include; the symptoms of the problem, who was engaged, what steps were taken to resolve the problem and if any follow up actions are required. They are also required to document all the ongoing activities and any major events which occurred during the shift, to inform the incoming shift of the things which need to be followed up on, or things which may reoccur during the shift. Thanks & Regards, Kiran Raj | Cigniti Inc. Ph: 214.329.1585| F: 972.767.0948 Email: <mailto:[email protected]|> [email protected]| w: <http://www.cigniti.com/> www.cigniti.com 1304 W Walnut Hill Ln. Ste 240 Irving TX 75038 Yahoo ID: nickwills27 --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "KNOW.IT" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/KNOW_IT_AZ?hl=en -~----------~----~----~----~------~----~------~--~---
