Dear Associates,
Please submit resumes for the following direct client requirement,
**Prefer NJ Local candidates -- First round of interview will be On site in
NJ**
Job Title: Avaya PBX Specialist
Location: NJ
Duration: at least 6 months (high chances of extension)
The primary skills required for this job is Avaya PBX.
Job tasks include:
- Member of the Operations support team responsible for Tier 2 and 3
technical support.
- Performs more in-depth problem determination and resolves more complex
configuration problems based on service line supported.
- Primary client interface during more complex or high severity outages.
- Responsible for understanding and reviewing action plans for planned and
unplanned changes to supported network / infrastructure.
- Updates tickets in accordance to Service Level Agreement requirements,
escalating as necessary to higher level of support based on severity. The
resolution of complex configuration issues and chronic problems may
additionally be required throughout the course of trouble resolution.
- Additional knowledge in Avaya to assist in the problem solving process is
very beneficial to this position.
- Position receives limited direction and is expected to function
independently.
- Deliver customer support over the phone in a professional manner.
- Serve as a liaison between vendors, customers, and other appropriate
support groups during an outage.
This client is looking to begin interviews immediately!
Thanks & Regards,
Kiran Raj | Cigniti Inc.
Ph: 214.329.1585| F: 972.767.0948
Email: <mailto:[email protected]|> [email protected]| w:
<http://www.cigniti.com/> www.cigniti.com
1304 W Walnut Hill Ln. Ste 240 Irving TX 75038
Yahoo ID: nickwills27
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