Hi Partner,
We are looking for Customer service support at Piscataway, NJ. Please check if you have nay consultant available who has strong experience in Customer support in Network Technology along with CCNA. Job Title: Customer Service Support Location: Piscataway, NJ Start Date: 08/03/2009 End Date: 08/03/2011 Daily Start Time: 8:00 AM Daily End Time: 5:00 PM Number of Positions: 1 Will you conduct a phone interview? Yes Project Name: MIS/BVOIP provisioning Project Description: Bvoip Order Manager Job Description: The Order Manager within the BVoIP SD Center provides 5 x 8 provisioning support to our customers, representing customer requirements through the planning, implementation and closeout phases for all projects. This entails conducting a technical consultation with the customer, assisting the customer in voice provisioning and setup and resolving complex VoIP network troubles in a timely manner pertinent to an AT&T standard level of service. The Order Manager provides support and guidance to BVoIP customers. They conduct testing for voice features, interface with the VNCC for VoIP network element provisioning issues and LOCAL to resolve Switch translation automation fall-out. Candidate will be expected to participate on conference calls with other technical support groups, customers and their suppliers whenever needed to resolve issues preventing order progression. This position requires a broad understanding of AT&T BVoIP Network infrastructure and operations, Voice & Data IP Services, physical and logical layer troubleshooting and analysis and experience in customer premise equipment and hardware in order to successfully provision and resolve complex VoIP issues requiring detailed analysis and research. Extra work hours may be required in this position to fully support our customers. All candidates are subject to an evaluation period to ensure they have the skills and knowledge indicated on their resume and during the interview process to protect the quality of service we provide to our customers. Required Skills: Excellent Communications & Interpersonal skills Strong project management skills Strong customer interface skills, with at least 3 years of customer interface experience General knowledge of Managed Services IP knowledge Microsoft office skills Local experience a plus Network technology & terminology (T1, T3, etc.) a plus Cisco Router knowledge a plus Please fill-up the Skills Matrix below: Skills Yrs Used Last Used (Yr) Expert level (1-10) 1) Managed Services Intermediate Required 2) IP Expert Required 3) Network Technology Intermediate Required 4) Cisco Routers Intermediate Required 5) Communication Skills Expert Required 6) Project Mgmt Expert Required 7) Customer Interface Expert Required 8) CCNA Expert Desired _________________________________________________________________ Thanks & Regards, Kiran Raj | Cigniti Inc. Ph: 214.329.1585| F: 972.767.0948 Email: <mailto:[email protected]|> [email protected]| w: <http://www.cigniti.com/> www.cigniti.com 1304 W Walnut Hill Ln. Ste 240 Irving TX 75038 Yahoo ID: nickwills27 --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "KNOW.IT" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/KNOW_IT_AZ?hl=en -~----------~----~----~----~------~----~------~--~---
