*** Please send the resumes to [email protected] ***<[email protected]%20***>
*Start Date:* March 1, 2010 *Duration:* 3+ months *Location:* PA *Must have experience upgrading Remedy 6.x to 7.5. Oracle is the database.* * * · Gather requirements from various business groups/users. Partially involved in Business requirement gathering and totally responsible for Technical design, development, unit testing and migration · Install and Configure *Action Request System 7.5*, *Remedy Asset Management 7.x *and Remedy *Change Management 7.x* with Alarm Point Systems. · Reconciliation and configure of CMDB · Migrate of Remedy application from Remedy 6.0 to Remedy 7.5. · Installing and configure and set up of data in CMDB 1.1 and 2.0. · *Integrate with ITSM Modules ie *Helpdesk, ChangeManagement, AssetManagement, Approval Server* and *Telealert*.* · AIE configuration and troubleshooting. · Configuration of the *ARS Remedy v.7.5* with up to date client foundational data, Auto-routing the Incident, Problem and Change tickets using *“Assignment Engine 7.1”* and *“Approval Engine 7.1”.* · Configure Remedy *Email system 7.5* such that the customer ticket’s status is notified through *email notifications* which are further routed to Microsoft *Outlook 2007.* · Upgrade *AR System Server 7.5* which includes various Remedy utilities like *Assignment Engine, Email Engine*, Flashboards, *Approval Server, AR server*, latest version of *Apache* *Tomcat 5.5.25* services maintenance. · Customize the *OOB* *Help Desk, Change Management, Asset Management* as per the company’s business requirements. -- You received this message because you are subscribed to the Google Groups "KNOW.IT" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/know_it_az?hl=en.
