Hi
Please go through the below job requirement and send resumes to [email protected] Location: Wilson, NC Rate: $38-40/hr. Contract Duration: 3 Months. * * *Min-5 to 8yrs Experience with CCNA, CIPT, CCVP preferred, good comm. skills * § Maintain and update voice network inventory § Provide a single point of contact for the reporting and tracking of Voice network Problems § Receive all calls from service desk on Voice network issues for the site § Record, track, manage and close (i.e. document resolution) all Telephony Problems received from the Service Desk. § Maintain current status on all open Telephony Problems. § Re-route misdirected calls in accordance with customer guidelines and the Procedures Manual. § Interact consistently with the Service Desk staff in a professional, efficient and service-oriented manner. , *Level 2&3* § Have clear understanding and hands on experience of Cisco Voice network deployment models and should understand functioning of voice network devices. § Have worked on Cisco Unified communication products like Cisco Unified Communication Manager, Cisco Unity Voicemail, and Cisco CallManager express. § Have clear understanding on VOIP protocols like SIP, H.323 and MGCP § Have clear understanding on Telecom infrastructure protocols like ISDN and analog signaling. § Maintain and update voice network diagrams and vendor information for voice network devices § Have very good troubleshooting and analytical skills. § Work with Third Party Providers to assist in Problem resolution of telecommunication Problems. § Report on Telephony Problems within established time frames. § Perform root cause analysis in accordance with the Procedures Manual. § Participate in root cause analysis if needed. § Produce root cause analysis report. § Perform Telephony Problem trend analysis. § Prepare, produce, review and provide a trend analysis report. § Review trend analysis report. § Propose recommendations to improve the support process. § Plan and test voice network software upgrades § Plan and test disaster recovery and backup plans. -- Thanks Guru || IT-SCIENT || E-mail: [email protected] || Phone: 510.972.5246 || Fax: 877.701.4872 || -- You received this message because you are subscribed to the Google Groups "KNOW.IT" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/know_it_az?hl=en.
