************ PLEASE RESPOND TO **[email protected]** ****************
****************DIRECT CLIENT ************* * * * *********IMMEDIATE INTERVIEWS************ *Web Engineer - Tier 3 Support** – 1 Position.* Location: *Redmond, WA* Duration: 6 months *Rate : $40hr all inclusive * Exp required: minimum *8 to 10 years* required. Need to Undergo client BGV. Min. Graduation is required. - Education details with year of passing, Name of Institution. *Ex Microsoft experience is an advantage.** * *8 to 10 years of Tier 3 Web Engineer experience * *1.** **Implement and maintain the services and systems to comply with MSCOM/MSN Security and MSCOM Standards.* *2.** **Implement and maintain the monitoring plans agreed upon for the various services and systems.* *3.** **Monitor environments supported by the operations team.* *4.** **Escalation of issues to Tier 3 that are beyond the capability or scope of Tier 2.* *5.** **First point of contact for Tier 1 for server, site, application or tool issue or question.* *6.** **Tier 2 will work with the MSE and SCSM ticketing system.* *7.** **Resolving client issues that are within the scope of their capability and are documented in the application's troubleshooting guide.* *8.** **On-call to provide troubleshooting, maintenance, deployments, break fixes, 24 X 7 X 365.* *9.** **Responsible for updating and maintaining TSGs, SOPs for Tier 1 and Deployment documentation. Telephone and email correspondence with MSCOM SE groups and customers.* *10.** **Timely issue resolution and closure according to SOPs and TSGs.* *11.** **Troubleshooting documents for Tier 2 – Creation and updating of documents as required.* *12.** **ITIL knowledge a must* *13.** **Problem Management and Release management experience* *14.** **System administration (setups/patching/troubleshooting).* *15.** **Server rebuilds, experience with Windows Server 2003, 2008.* *16.** **IIS 7.0 and share point experience required.* *17.** **SQL server 2003, 2008 experience is required.* *18.** **Knowledge of MSE, OWB experiences a plus.* * * *Thanks!! * * * *Vivek Samant* *Resource Manager* *Optimum Technology Solutions Inc.* *********************************************** *Consistently delivering optimum, cost effective, valuable IT-based solutions to our clients* *Optimum Technology Solutions Inc.,* *Phone: 615-346-9325* *Fax : 615-523-2880* Email: *[email protected]* -- You received this message because you are subscribed to the Google Groups "KNOW.IT" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/know_it_az?hl=en.
