************ PLEASE RESPOND TO [email protected] **************** *
***************DIRECT CLIENT ************* ********IMMEDIATE INTERVIEWS*********** Web Engineer - Tier 3 Support – 1 Position. Location: Redmond, WA Duration: 6 months Rate : $40hr all inclusive Exp required: minimum 8 to 10 years required. Need to Undergo client BGV. Min. Graduation is required. - Education details with year of passing, Name of Institution. Microsoft experience is an advantage. 8 to 10 years of Tier 3 Web Engineer experience 1. Implement and maintain the services and systems to comply with MSCOM/MSN Security and MSCOM Standards. 2. Implement and maintain the monitoring plans agreed upon for the various services and systems. 3. Monitor environments supported by the operations team. 4. Escalation of issues to Tier 3 that are beyond the capability or scope of Tier 2. 5. First point of contact for Tier 1 for server, site, application or tool issue or question. 6. Tier 2 will work with the MSE and SCSM ticketing system. 7. Resolving client issues that are within the scope of their capability and are documented in the application's troubleshooting guide. 8. On-call to provide troubleshooting, maintenance, deployments, break fixes, 24 X 7 X 365. 9. Responsible for updating and maintaining TSGs, SOPs for Tier 1 and Deployment documentation. Telephone and email correspondence with MSCOM SE groups and customers. 10. Timely issue resolution and closure according to SOPs and TSGs. 11. Troubleshooting documents for Tier 2 – Creation and updating of documents as required. 12. ITIL knowledge a must 13. Problem Management and Release management experience 14. System administration (setups/patching/troubleshooting). 15. Server rebuilds, experience with Windows Server 2003, 2008. 16. IIS 7.0 and share point experience required. 17. SQL server 2003, 2008 experience is required. 18. Knowledge of MSE, OWB experiences a plus. Thanks!! Vivek Samant Resource Manager Optimum Technology Solutions Inc. ********************************************* Consistently delivering optimum, cost effective, valuable IT-based solutions to our clients Optimum Technology Solutions Inc., Phone: 615-346-9325 Fax : 615-523-2880 Email: [email protected] * -- You received this message because you are subscribed to the Google Groups "KNOW.IT" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/know_it_az?hl=en.
