Position: CRM/ERP Solution Architecture Lead - Houston, TX
Location: Houston, TX
Position Type: Contract / Contract to Hire / Permanent
Job Summary
The CRM/ERP Solution Architect Lead works collaboratively with business
users and stake holders as well as CRM/ERP functional and technical team
(OCT) teams and other IT teams as required accomplish three key objectives.
* Define a solution architecture of a full scope CRM/ERP solution
delivering Customer Service, Sales, Product/Pricing, Contracts/Agreements,
Order Entry/Order Management and Billing/Collections capabilities to the
organization
* Manage all operational aspects of the CRM/ERP solution including
release management, environments management, code migration and production
support
* Manage all performance testing aspects of CRM/ERP solution
As a senior member of the CRM/ERP team, this individual will have staff
leadership, training, mentoring and vendor management responsibilities. The
Solution Architect will have both, "hands on" technical, functional and
program management skills. The candidate will model usage patterns and
transaction volumes in a multi-tier, highly-interactive, high volume
distributed environment utilizing packaged software. Knowledge business
capabilities, business process, business requirements, use cases,
integration, data and application fit gap of CRM/ERP packages/applications
is relevant
Essential Duties and Responsibilities include the following. To perform this
job successfully, an individual must be able to perform each essential duty
satisfactorily. Other minor duties may be assigned.
* Develops and implements the detailed solution architecture,
application architecture, integration architecture and data architecture
specifications, and design specifications including application fit-gap
analysis.
* Model usage patterns and transaction volumes in a multi-tier,
high-interactive, high volume distributed environment utilizing packaged
software.
* Acts as the lead solution architect overseeing implementation of a
CRM/ERP solution, and manage related enhancements, integration and data
projects
* Manages a team of one or more CRM/ERP application administrators and
responsible for installation and maintenance of the CRM/ERP environments.
* Leads collaborating with infrastructure team (server hardware &
software, network hardware & software, operating systems, and data base
administration) to effective manage the multiple CRM/ERP environments
* Understands overall business operations and develops innovative
solutions to help improve productivity
* Follows an SDLC methodology and ensures methods compliance with
internal and vendor teams
* Facilitates new capabilities are solutioned and architected using
current best practices and the latest CRM/ERP technology available
* Solution and architects the inbound and outbound interfaces and data
conversion solutions using a variety of integration technologies (CRM/ERP
package specific, ETL, SOA and WebMethods)
* Provide architectural guidance in solutioning Customer Set-Up, Order
Entry, Contracts and Agreements and Order Management and provide innovative
solutions to critical and complex business requirements
* Architect single-sign on (SSO), authentication and access control
solutions as it pertains to CRM/ERP applications
* Data modeling as it pertains to CRM/ERP applications
* Overseas all aspects of performance testing the application and
recommending corrective actions, architectural changes etc to improve
performance.
* Overseas all CRM/ERP operational including release management,
environment management, code migration and the IT side of production support
(level 2 and over).
* Trains and educate other team members around core Siebel
capabilities and helps them deliver high quality technical solutions and
documentation
Supervisory Responsibilities
This is a management position with direct supervision of a Functional design
and business analyst team.
Education and Experience
Required: Bachelor's Degree, or equivalent experience and eight years of
business / Solution Architecture experience including (5) full life cycle
CRM projects.
* Understanding / Experience in modeling applications, integrations
and data for usage and load patters
* Strong Siebel v8.0.0 Application architecture understanding required
* Strong configuration skills using Siebel Tools v8.0 and higher
(required)
* Project experience developing solution architectures including
CRM/ERP application architecture, integration architecture, data models and
architecture, workflow Policies, ODBC, LDAP Authentication, Siebel
Communication Manager
* Siebel Server Administration (deploying SRF, applying Siebel
patches, interpreting log files)
* Databases/Utilities: Oracle 9i, Oracle 10g, SQL*Plus, SQL Loader,
TOAD (or equivalent)
* Creating Extension Columns and Indexes using Siebel Tools
Languages: SQL & XML & eScript (required), HTML, JavaScript, PL/SQL
* Desktop Tools: Microsoft Office including Visio, Excel, Word,
PowerPoint, Access
* Operating Systems: Windows 2000/NT, XP, Unix shell scripting
* Experience integrating with 3rd Party Data Providers (Equifax, D&B,
Dodge) a plus Basic DBA experience a plus
Preferred: Bachelor of Science; experience with Customer Service, Order
Entry/Order Management, and Billing/Collections process; experience with
enterprise CRM/ERP applications
Certificates, Licenses, Registrations or Other Requirements
* Current Siebel Certifications (8.0 or higher)
* Knowledge of Business Process Mapping and Notations
* PMI Certification is a plus
* DBA or Data modeling certifications a plus
* webMethod or SOA tools training a plus
Other Knowledge, Skills or Abilities
* Proven record of technical leadership in CRM, ERP or Billing
technologies
* Extensive experience working with and influencing senior executives;
* Broad vision and penetrating strategic thinker;
* Strong ability to collaborate with corporate senior leadership,
senior technologists and business stakeholders to align personnel, processes
and technology;
* Ability to analyze and understand complex business processes to
identify areas for improvement;
* Strong written and verbal communications skills and the ability to
effectively express complex technical concepts to non-technical audiences;
* Strong presentation skills and enthusiasm for case-building at the
senior level;
* Demonstrated ability to perform in a collaborative team environment
at a senior leadership level
Work Environment
Listed below are key points regarding environmental demands and work
environment of the job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions of the job.
* Required to use motor coordination with finger dexterity (such as
keyboarding, machine operation, etc) most of the work day;
* Required to exert physical effort in handling objects less than 30
pounds part of the work day;
* Required to be exposed to physical occupational risks (such as cuts,
burns, exposure to toxic chemicals, etc) rarely;
* Required to be exposed to physical environment which involves dirt,
odors, noise, weather extremes or similar elements sometimes
* Normal setting for this job is an office setting, but could require
travel to field locations
Sam
SRICOM, INC. | A Certified Minority Business Enterprise
Off: 215 666 6059
Fax: 215.638.8767
2075 Byberry Rd, Ste#105A, Bensalem, PA 19020
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