https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=29923

--- Comment #3 from Andrew Fuerste-Henry <[email protected]> ---
(In reply to Juliet Heltibridle from comment #2)
> It would be helpful to our library to be able to choose how refunds apply.
> We would like lost items to be refunded to the account only if the charge
> hasn't already been written off, canceled, or paid. So long overdue items
> that are returned without having been cleared up by staff or patrons first
> are the only ones refunded (and the patron is returned to a zero balance).

You may want to look at Bug 28575 - Add ability to choose if lost fee is
refunded based on when lost fee was paid off

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