hi Londhe

 - what linux disttro and version are you using?

 - have you tried testing your database on a package-installed version of 
koha-20.11.06 ? - do you get the same error?

 - have you installed any perl modules from CPAN, that may be causing a 
problem? - if so, try deleting your CPAN modules


On 25/03/22 8:35 pm, Londhe Amar wrote:
Hello ,

Please help to resolve this issue.

On 24/03/22 3:21 pm, Londhe Amar wrote:
Hello,

I have checked all log files also checked apache2 error log but nothing is 
important in log file.

is there any other way to solve this issue. Please help me to solve.

***We have installed koha through the command line standard installation 
process by downloading the tar.gz file, so we cannot use the koha command. ie. 
Koha-common.


On 24/03/22 3:03 pm, Jonathan Druart wrote:
Try /var/log/koha/$KOHA_INSTANCE/plack-error.log

Or, watch them all with /var/log/koha/$KOHA_INSTANCE/*.log

Le jeu. 24 mars 2022 à 09:21, Londhe Amar <a...@ourlib.in> a écrit :
Hello,

Thanks for quick response.

I have tried all sorts of ways to identify the problem.

1) Tried to clear browser cache,

2) Tail log file: There is nothing in the log file.

3) The browser console is clean, no errors appear.


--
Thanks and Regards,
Londhe Amar
Software developer


On 24/03/22 1:38 pm, Indranil Das Gupta wrote:

Hi,

The standard way to debug such errors in Koha are as follows

1) Completely clear browser cache and retry

2) If #1 does not work and error persists, check your browser console for errors

3) If #2 does not show anything OR does not show anything that is relevant to 
the error you are encountering, then tail the intranet-error.log and see what 
is logged when the error occurs on the GUI. Typically, the log file will show 
the actual Koha perl script or module which is throwing the error along with 
the line number. Then one should open that file, go to that line number and by 
reading the code figure out what is missing and cross check against the data in 
the database.

thanks pretty much the basics of debugging Koha.

hope this helps
--
Indranil Das Gupta
L2C2 Technologies

Phone : +91-98300-20971
WWW : http://www.l2c2.co.in
Blog    : http://blog.l2c2.co.in
IRC     : indradg on irc://irc.freenode.net
Twitter : indradg


On Thu, 24 Mar 2022 at 13:29, Londhe Amar <a...@ourlib.in> wrote:


Home › Serials › New subscription
Unable to add new subscription in koha.

vendor is available in koha,
I am able to search for a vendor on the subscription edit form at
serials/subscription-add.pl, but when i select vendor and biblio and
click on next button it shows " The vendor does not exist " alert.

I have upgraded koha version 19.11 to 20.11.06.


Is there anything else I might want to examine that could be causing the
problem?


--
Thanks and Regards,
Londhe Amar
Software developer_______________________________________________
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--
Thanks and Regards,
Londhe Amar
Software Developer

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