Thanks for that tip. It was not the cause, in our case.
On 4/20/17 10:31 AM, Barton Chittenden wrote:
Another thing to look at is the marc record -- duplicate 999 tags can mess
up holds. We've seen it happen; we're not really sure how. If this is the
case, the only remedy is to delete the bib and re-catalog it.
On Wed, Apr 19, 2017 at 1:27 AM, Katrin <[email protected]> wrote:
Hi Daniel,
this sounds all quite good, 2 other things you can try:
- Make sure the system preference maxreserves is set to a positive value
- Enter a circulation condition for All libraries - All patron categories
- All item types, where holds are allowed
Hope this helps,
Katrin
On 19.04.2017 03:21, Daniel Owens wrote:
On 4/17/17 7:09 PM, Owen Leonard wrote:
Our librarian discovered that our patrons are not allowed to place holds
on
items, even though the feature is enabled.
Is this true of ALL items?
Do you have "On shelf holds allowed" enabled for the item types in
question? This setting might be in system preferences or in
Circulation and Fine Rules depending on your Koha version.
-- Owen
I am still having this problem. Just in case it matter, we are using
Koha 3.22 .04.000.
For my patron type (teacher), I have the following settings:
Circulation rules:
Holds allowed (count) = 5
On shelf holds allowed = Yes
Item level holds = Allow
Default checkout, hold and return policy
Hold policy = From any library
Default holds policy by item type
Books: Hold policy = From any library
From the staff interface, when I try to place the hold, a dialog opens
with the following:
None of these items can normally be put on hold for this patron.
Place hold?
And of course in the OPAC holds are not permitted.
Does anyone have any idea how to solve this?
Daniel
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