Hi Raymund, I would also check the access logs around this timestamp.
Regards, Jonathan Le ven. 12 avr. 2019 à 03:29, Raymund Delahunty <[email protected]> a écrit : > > We have recently had two examples of what appears to be Koha issuing an item > to a reader “by itself” without any staff member doing the operation. Both > took place at the same library site, and same issue desk, but different staff > users logged on. We are multi-site, multi-issue desk, with heavy use of > self-issue, but the problem is only reported (so far) using Circulation (so > no SIP2 traffic), and at the one location. Yesterday we received this: > “This morning Koha decided to randomly issue an item to a student. The > student wasn't present- she only emailed us once she had automatic > notification of her borrowing the item. The item was issued at 10:13 today. > This never happened. We still have the item in our cupboard. It looks like > Koha duplicated the student's previous transaction that had taken place a > couple of days earlier. Neither of us on the desk issued the item, or > remember anything unusual. Could it be that when we logged into Koha, it had > that transaction still in its memory somehow????”) > Our support company have advised: “We have investigated this transaction in > the logs but there isn't anything to indicate what might have happened. It > is recorded as a checkout in the standard way. > | 29319123 | 2019-04-09 10:13:04 | 341304 | CIRCULATION | ISSUE | 370312 | > 1407873 > I'm afraid there isn't very much more we can do regarding this […]” > The previous example was sort-of similar- a laptop was returned by a user and > it was *immediately* issued to a staff member who had borrowed (and returned) > the item *the previous day*. She immediately complained that she was at her > office, and away from the library, and had NOT borrowed the laptop. > Has anyone experience this? Any ideas what we should look for? Thanks for any > suggestions. > Ray Delahunty > University of the Arts London > This email and any attachments are intended solely for the addressee and may > contain confidential information. If you are not the intended recipient of > this email and/or its attachments you must not take any action based upon > them and you must not copy or show them to anyone. Please send the email back > to us and immediately and permanently delete it and its attachments. Where > this email is unrelated to the business of University of the Arts London or > of any of its group companies the opinions expressed in it are the opinions > of the sender and do not necessarily constitute those of University of the > Arts London (or the relevant group company). Where the sender's signature > indicates that the email is sent on behalf of UAL Short Courses Limited the > following also applies: UAL Short Courses Limited is a company registered in > England and Wales under company number 02361261. Registered Office: > University of the Arts London, 272 High Holborn, London WC1V 7EY > _______________________________________________ > Koha mailing list http://koha-community.org > [email protected] > https://lists.katipo.co.nz/mailman/listinfo/koha _______________________________________________ Koha mailing list http://koha-community.org [email protected] https://lists.katipo.co.nz/mailman/listinfo/koha
