Hi all,
I agree with Caroline, but I can imagine that both opinions will have
supporters. The workflow for lost items already has a lot of
configuration options, maybe this should just be another?
I couldn't find any bug reported yet.
Katrin
On 15.07.26 23:21, Caroline Cyr La Rose via Koha wrote:
Hi Cindy,
To me, if an item is lost, it's no longer overdue. It's lost.
How about this : a patron comes in, declares they lost the item but
can't pay for it right away (very honest of this hypothetical patron,
I know). The item is not overdue yet. So the staff declares it lost.
It stays in the patron's account. I wouldn't want that patron to
receive overdue notices for this item. I would want them to receive
overdue notices for their actual overdue items that they can return.
I always set up my clients' installations so that the long overdue
comes right after the last overdue notice. It seems logical to me, you
send notices and send notices and after the last one, the patron is
charged for the item they won't return.
Is there a reason you declare the items long overdue after only five
days, but still send notices after 30 days?
Regards,
Caroline
On 2026-07-15 16:42, Cindy Murdock Ames via Koha wrote:
Hi list,
To be clear, I know why it doesn't (overdue_notices.pl seems to limit
its
query for overdue items to those with items.itemlost = 0 in line
512). My
question is what is the reason for that restriction?
I realized recently that our third ODUE notice wasn't going out, and I
think it's because we mark things with a Long Overdue lost status at 5
days. When the third notice is triggered at 30 days it's not sent
because
those items have a lost status. Is there are good reason for this
limit?
Would it be worthwhile for others to be able to send notices for things
with a lost status? Should I open a bugzilla ticket?
Cheers,
Cindy
-----------------------------------------------------------
Cindy Murdock Ames
Network Administrator
Meadville Public Library | CCFLS
https://meadvillelibrary.org | https://ccfls.org
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Caroline Cyr-La-Rose, M.L.I.S. (she/her)
Librarian | Product Manager
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