--On Wednesday, August 17, 2005 12:00 PM -0700 Alan <[EMAIL PROTECTED]> wrote:
> Gabriel Sechan wrote: > >> Well, after this morning I'm officially changing my view on SBC DSL from >> very good to not recommended due to customer service. > > Call the PUC and the congressman/woman/critter in your area. > You'd be surprised at how often SBC turns cooperative after the customer > shows they won't be backing down.. I had very good success writing a letter to the president of Pac Bell a few years ago. This was a different problem (I wanted them to run a new cable on my street to replace an old noisy one with no more extra pairs, so I could get DSL). I called 611 repair MANY times with no results, but one time the person told me to write to the president of Pac Bell and gave me his name and address. I was skeptical but he assured me it would get results. I wrote the letter and one day the following week got calls from the chief engineer in San Francisco, the regional engineering director in San Diego, and a local installer. The next day there were three trucks on my street replacing 1/2 mile of cable. I was quite impressed. You might give it a try. Karl Cunningham -- [email protected] http://www.kernel-panic.org/cgi-bin/mailman/listinfo/kplug-list
