John H. Robinson, IV wrote:
> "We can't stop the occasional problem" - yes, you can. Would you travel
> on commercial airliners if you thought that the aviation industry took
> this approach with your life? I didn't think so.

I hate to tell you this...but they do take this approach with your life.
And I can prove it: Every airline has insurance. They know they can't
stop the occasional crash.

> No. No you cannot stop the occasional problem. You cannot forsee the
> future. Occastional problems will occur. This is why you have contigency
> plans. Hopefully, they will work.

You, you can? No, you can't? Which is it? :)

> This reminds me of what one guy was saying when I was going through
> Total Quality Leadership classes: How many of you, when driving home,
> arrived at the wrong house? Of course no one answered, so he used that
> to make the point that we can acheive 0% mistakes.

Erm...glad I wasn't in that class! :) Seriously, who would admit to
arriving at the wrong house? I have tried to open the wrong apartment
door, wrong hotel room door, even pulled into the wrong driveway once
after just renting a new home. It's the unusual circumstances that get
you. Little factors and coincidences that pile up causing a disaster.

> My question would have been to the same group: How many of you got off
> at the wrong exit when driving home? How many of you past your turn,
> while driving home? How many of you passed your own house, while driving
> home?

I've done all of the above.

> Mistakes were made, obviously, but they were all corrected. We simply
> cannot stop the occasional problem. We can fix them, though.

I'm really not sure where you were going with all of this. First you say
you can stop the occasional problem then you end up agreeing with him
that you can't. Which is it?

-- 
Tracy R Reed
http://ultraviolet.org


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