> At 11:47 AM 2/6/2006, you wrote: >> Does anyone here have any realworld experience actually _using_ RHEL >> support? >..
Michael J McCafferty wrote:
I have opened 2 tickets with them in 3 years. ..
Thanks for sharing. Has anybody else had contact with prepaid (warranty) or otherwise paid-for (incident) support at RH (or Suse, or ...).
I guess, ultimately, my reason for asking is to find out "does the value of the support one gets with an _Enterprise_ product justify the cost"?
..jim -- [email protected] http://www.kernel-panic.org/cgi-bin/mailman/listinfo/kplug-list
