On 9/6/06, Tracy R Reed <[EMAIL PROTECTED]> wrote: <snip>
We had no less than 3 discussions with their sales rep and engineers explaining in great detail how we want this set up. Just. Like. The. Existing. Office. My boss, myself, our lead programmer, etc. We pay an expedite fee because we need it fast. One day an email with a unexpected Visio presentation shows up. We don't have Visio anywhere so nobody opened it.
That was the first mistake. Just because you don't have Visio does not exempt you from making an attempt at getting the information contained therein. The first thing that should have been done is to call Cox immediately and tell them you don't use Visio and you need the information in another format.
The line is installed and doesn't work like I expect it to.
Gee, I wonder why.
Turns out that they set up the 3Mb link as going from our new office to their place where it is plugged into their Internet service instead of going from our new office to our colo to be plugged into the switch in our cabinet which would provide Internet connectivity. Now they pointing to that Visio document and our lack of response to it as evidence of our acceptance of the design.
They made a genuine attempt to verify that what they had was what you wanted. Again, you dropped the ball here by not making *any* effort to open the doc or get it in another format. Remember that the majority of the world still uses Microsoft software to communicate.
When we found out what happened and told them we could not read Visio documents they sent us a screenshot...of a visio window...in jpeg format...pasted into an MS Word doc!
There was alot of chatter about this in the channel one day. I do not see what they did wrong here. Anyone can open a .doc file. Almost everyone uses Word and there are free Word doc viewers and there is OO.o. Embedding a .jpeg in a .doc did not delay your installation.
So now we are two weeks behind schedule and have wasted half a month of rent on over 5000 square feet of office space plus furniture and we had newly hired employees report to work this week and they have nowhere to sit!
Had *anyone* on your staff taken 5 minutes to call Cox upon receipt of the dreaded Visio .vsd document and asked for some clarification, you may not be this far behind. It's always easier to blame the vendor, but it's not always their fault. Communication is a bi-directional path. -Mike Werneke -- [email protected] http://www.kernel-panic.org/cgi-bin/mailman/listinfo/kplug-list
