Tracy R Reed wrote:
We had no less than 3 discussions with their sales rep and engineers explaining in great detail how we want this set up. Just. Like. The. Existing. Office. My boss, myself, our lead programmer, etc. We pay an expedite fee because we need it fast. One day an email with a unexpected Visio presentation shows up. We don't have Visio anywhere so nobody opened it. The line is installed and doesn't work like I expect it to. Turns out that they set up the 3Mb link as going from our new office to their place where it is plugged into their Internet service instead of going from our new office to our colo to be plugged into the switch in our cabinet which would provide Internet connectivity.
More and more I get to thinking that the technicians and salespeople at cox have *NO FUCKING CLUE* what they're doing.
Now they pointing to that Visio document and our lack of response to it as evidence of our acceptance of the design. When we found out what happened and told them we could not read Visio documents they sent us a screenshot...of a visio window...in jpeg format...pasted into an MS Word doc!
Microsoft jackasses. you know, 'cause *EVERYONE* uses MS products.
So now we are two weeks behind schedule and have wasted half a month of rent on over 5000 square feet of office space plus furniture and we had newly hired employees report to work this week and they have nowhere to sit! With any luck they will have things fixed up in a couple more days but it will be at least Monday before we can have anyone actually working in the new space and quite likely later.
I'd be threatening cox to get their shit right, yesterday, or bill them for loss of business resulting from negligence. You have grounds for a lawsuit there.
And don't even get me started on how Cox changed the config on the PRI for our Asterisk based call center phone system after we tested it which caused outgoing calling to break.
See? Fuckers. I think that's another reason i'm going to get as much stuff *off* cox as possible. I should call and get dish network this week -- it's half the price of cable.
-kelsey -- [email protected] http://www.kernel-panic.org/cgi-bin/mailman/listinfo/kplug-list
