Gregory K. Ruiz-Ade wrote: > On May 4, 2007, at 4:01 AM, Todd Walton wrote: > >> If the emails you get are the kind that require timely attention, >> perhaps you could have those type sent to multiple people, to a shared >> mailbox, or you could give someone else appropriate access to your >> mailbox. > > We've gotten around that problem by putting in a helpdesk system and > programming everyone in the department to send mail to our helpdesk > address. The upshot there is that not only are multiple people going to > see it, but because all the mail goes through the helpdesk system, > everyone sees the whole correspondence and there's a history tracked in > a database, too.
Would you care to say what software you're using for helpdesk? And general remarks, such as how well it works for you, what else was considered, etc? Regards, ..jim -- [email protected] http://www.kernel-panic.org/cgi-bin/mailman/listinfo/kplug-list
