Does this present any data collection / privacy / ownership issues?

On Wed, Feb 28, 2018 at 9:29 PM, Jorge Castro <jo...@heptio.com> wrote:

> Hey everyone, just a quick update on this. CCing kubernetes-users as well.
>
> The pensive folks have agreed to a pilot for the next few weeks for us to
> kick the tires. I've enabled it on #kubernetes-users and
> #kubernetes-novice. Here's how it works:
>
> a) The bot collects questions from the channels, then once a day it puts
> them in a queue.
> b) A human (currently me) then goes through the queue and picks out the
> good questions with answers which then pensive collects.
> c) Once 100 questions have been seeded to kick off the machine learning
> the bot turns on in the channels.
> d) If a user asks a question that the bot thinks it has an answer to it
> will PM them with what it thinks the answer is, the user then marks whether
> this is useful, etc.
> e) Users can also directly query the bot.
>
> Here's a quick demo if you missed it: https://www.youtube.com/watch?
> v=34eS_L_cfYU
>
> Most of the interaction is directly to the asking user or if you query it,
> so don't expect spamminess. One of the first things I'd like to identify is
> a group of people who are willing to curate incoming questions, ideally
> those of you that sit in -users and -novice and are good at recognizing
> common patterns, that way we could crowdsource the curation across
> timezones. If you're interested in this sort of thing ping me offlist.
>
> To answer some questions, Mike, it hasn't yet collected a set of questions
> so I'm not exactly sure how this will work, but it appears as though the
> people answering the queue can edit and polish the content, so maybe it's
> relying on the human to catch a mistake if it mixes up conversations.
>
> I also asked about StackOverflow integration, which is currently not a
> feature but something I am giving their team feedback on. For example it
> would be awesome if we could ingest everything in the kubernetes tag so
> that if a question is already answered on SO and a new user asks in the
> channel the bot just PMs them the direct link.
>
>
> On Fri, Jan 26, 2018 at 6:13 PM Mike Johnson <mike.john...@help.com>
> wrote:
>
>> This could be very useful. Question, for a question to be marked as
>> answered would this require @'ing the user or that the responses be a
>> thread? Or can it somehow grok answers that aren't directly threaded to the
>> question?
>>
>>
>> On Friday, January 26, 2018 at 12:40:46 PM UTC-6, Jorge Castro wrote:
>>
>>> Hi everyone,
>>>
>>> We do have a ton of things in -novice and -users that eventually get
>>> lost in the ether, should we investigate something like this?
>>>
>>
>>> ---------- Forwarded message ---------
>>>
>>> From: Renuka Apte <ren...@pensieve.ai>
>>>
>> Subject: question answering for kubernetes community
>>> Date: Jan 25 2018, at 4:08 pm
>>>
>> To: jo...@heptio.com
>>>
>>
>>>
>>>
>>> Hi Jorge,
>>>
>>> I’m reaching out to you because my cofounder and I have been exploring
>>> ways to help with question answering and support at organizations like
>>> yours, and thought you might find it useful for the Kubernetes community.
>>>
>>> I noticed that Kubernetes has very active slack channels for helping
>>> developers. We’ve built a bot that listens on a channel, automatically
>>> detects questions and can answer them if they were previously answered, and
>>> can detect when a new question is answered and help capture it into a Q&A
>>> knowledge base.
>>>
>>> Here’s a demo of what we’ve built so far — https://youtu.be/34eS_L_cfYU
>>>
>>> I’d love to get your feedback on whether it might be useful to help you
>>> better engage & support your developer community.
>>>
>>> We ran our code against a sample of your kubernetes-users channel and
>>> here’s a screenshot of what it looks like (since this was a scrape, as we
>>> don’t actually have bot permissions on your channel, I can’t show what the
>>> whole interaction might look like):
>>>
>>>
>>> Let me know what you think.
>>>
>>> Best,
>>> Renuka.
>>> www.pensieve.ai
>>> https://www.linkedin.com/in/renuka-apte/
>>>
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