Go into the mailbox and turn off the options for "return to top level auto attendant" and "operator transfer" 4-4-5-1 and 4-4-6-1 I turn those off for EVERY mailbox on a system (wish it could be done system wide). Then just record the mailbox greeting normally.
There may be another setting to keep it from asking to press 1 to leave a message, I can't remember right now. If you have re-recorded the prompts but they do not change, then the system is probably still set up to use "system prompts" and needs to be changed to "user1" prompts. charles ----- Original Message ----- From: "Wilcom VDV" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Friday, December 28, 2001 1:10 PM Subject: KX-T: TVS50 Problem > Hello, All! > I am trying to configure a TVS50 for a customer but I've hit a road > block. When the TVS50 dials a phantom extension (ext 190) and no one > picks up, the woman's voice comes on saying "Sorry, no one is available > to answer the call. To leave a message press one. To call the > operator, press zero. To enter another extension, press star." > The customer would like to record over that so that is was in his own > voice. The problem is that every time they are rerecorded they do not > change. I've recorded user prompt 502, 695, 618, and 672 but they won't > change. Is there a reason for this? Is there a different user prompt > number for this message that's not in the manual? Thanks for your help. > > _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
