All I can say to all this bickering is ,,,Have a telephone Tech come and fix the problem and pay the money ..thats what we are all in business for ...You get what you pays for.
"Sales" <[EMAIL PROTECTED]> wrote: > This really has gotten out of hand, so let me just set > the record straight > here, espcially to people like, Dave Phelps, who think > they know the > situation. > > Ablecomm did send me a brand new phone system last year. > And all was > working well. In June we started having a problem with > the tone every other > call as mentioned previously. While the prices and > website for Ablecomm are > impressive, the service is awful. How can I make this > claim? > > June 11: 10:15am -- call placed to Ablecomm. Mike was on > the other line. > Voicemail left. Call never returned. > June 13: 10:33am -- call placed to Ablecomm. Mike was out > of the office. > Message left. Call never returned. > June 18 12:15pm -- call placed to Ablecomm. Mike was at > lunch. Message > left. Call never returned. > June 18: 2:35pm -- talked to Michael. Told him of > problem. Told me he > would call tech support next day and get back to me. > June 21: 11:25am -- Call placed to Ablecomm. Scolded > Mike for not returning > my call. He had no idea what I was even talking about. > Entire situation had > to be repeated. He told me he would call tech support > immediately and call > me right back. > June 21: 3:30pm -- Called Mike back and asked why he > didn't call me back. > Again, had to be reminded in full of the entire > situation. told me he would > call me back. He never called. > > Folks, this goes on for not days, not weeks, but months. > Yes, MONTHS! > Whenver I had a free moment I would call Mike and it was > the same thing, > either he was on the phone, out of the office or clueless > to the entire > situation so it had to be explained again. I have it all > documented in > ACT!, every call, every conversation, everything! > > Am I a professional phone installer? NO! I never > claimed to be. I > informed Mike of the problem, told him no fax machines or > computers were > hooked into the phone line. Thats what he asked me. I > had no idea an alarm > had a modem in it. He never suggested it. > > He called my system and heard the tone and told me he > tried to send a fax to > the tone but it was weaker than a regular fax tone and he > was perplexed. If > a fax tone and a modem tone sound different as David > Lesher suggested, why > would Mike, an expert, not know this? > > Since Mike had no ideas, I figured it was the voice > processor. Why? Because > I had no idea what was causing the problem, so I had to > start somewhere. > Sine Mike couldn't come up with any solutions I fiured I > had to start > somewhere. Again, several calls into Mike went > unanswered, another 18 to be > exact before he sent me the new voice processor. > > You might be wondering how I got him to send it to me. I > basically left a > voice mail that if he didn't return my call that day I > would issue a > chargeback for the entire phone system. Guess what? He > called back. Go > figure... > > > And the voice processor that he was so kind to send to > me. Don't fool > yourself or others Mike, he charged me $499 plus $24 > shipping on it before > he even sent it. So you did me no favors. And as for it > being a second > rate unit, it clearly stated it was refurbished right on > it as well as the > invoice you sent along with it (order # 22-20676). So I > paid for a brand > new unit, you sent me a refurbished unit as a replacement > and charged me. > Whats up with that? BTW: the original unit is on its way > back to you. I > expect a full refund, including the shipping you never > mentioned I would > have to pay. > > Finding this group was the best thing that happened to > me. Within 10 > minutes I got an answer to a problem that has been going > on for months, and > I thank you all for that. Call it a case of sour grapes, > but I do not feel > that my remarks were unjustified. I do admit I should > have stated these > facts earlier rather than later, but since I was called > on it, here it is. > > Bottom line? I will never order from Ablecomm again. I > will never > recommend their company or services again. Threatening > to issue a > chargeback was the only way to get Mike to address my > problems, which he > constantly forgot. His website is helpfull, perhaps his > commentary on here > is helpful as well, but his service is awful. My > suggestion is to get a > contact database like ACT and put your customers concerns > in writing and > schedule follow-ups. I also suggest you add the alarm > causing a modem tone > to the FAQ section of your website. > > > _________________________________________________________________ > KX-T Mailing list --- http://kxthelp.com/ > Subscription changes: > http://kxthelp.com/mailman/listinfo/kxt David Nicholls Canwest Telephone Co Corp. 10-1520 Cliveden Avenue Delta, B.C. V3M 6J8 Tel: 604-526-7821 Fax: 604-526-5582 _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
