This really has gotten out of hand, so let me just set the record straight here, espcially to people like, Dave Phelps, who think they know the situation.
Ablecomm did send me a brand new phone system last year. And all was working well. In June we started having a problem with the tone every other call as mentioned previously. While the prices and website for Ablecomm are impressive, the service is awful. How can I make this claim? June 11: 10:15am -- call placed to Ablecomm. Mike was on the other line. Voicemail left. Call never returned. June 13: 10:33am -- call placed to Ablecomm. Mike was out of the office. Message left. Call never returned. June 18 12:15pm -- call placed to Ablecomm. Mike was at lunch. Message left. Call never returned. June 18: 2:35pm -- talked to Michael. Told him of problem. Told me he would call tech support next day and get back to me. June 21: 11:25am -- Call placed to Ablecomm. Scolded Mike for not returning my call. He had no idea what I was even talking about. Entire situation had to be repeated. He told me he would call tech support immediately and call me right back. June 21: 3:30pm -- Called Mike back and asked why he didn't call me back. Again, had to be reminded in full of the entire situation. told me he would call me back. He never called. Folks, this goes on for not days, not weeks, but months. Yes, MONTHS! Whenver I had a free moment I would call Mike and it was the same thing, either he was on the phone, out of the office or clueless to the entire situation so it had to be explained again. I have it all documented in ACT!, every call, every conversation, everything! Am I a professional phone installer? NO! I never claimed to be. I informed Mike of the problem, told him no fax machines or computers were hooked into the phone line. Thats what he asked me. I had no idea an alarm had a modem in it. He never suggested it. He called my system and heard the tone and told me he tried to send a fax to the tone but it was weaker than a regular fax tone and he was perplexed. If a fax tone and a modem tone sound different as David Lesher suggested, why would Mike, an expert, not know this? Since Mike had no ideas, I figured it was the voice processor. Why? Because I had no idea what was causing the problem, so I had to start somewhere. Sine Mike couldn't come up with any solutions I fiured I had to start somewhere. Again, several calls into Mike went unanswered, another 18 to be exact before he sent me the new voice processor. You might be wondering how I got him to send it to me. I basically left a voice mail that if he didn't return my call that day I would issue a chargeback for the entire phone system. Guess what? He called back. Go figure... And the voice processor that he was so kind to send to me. Don't fool yourself or others Mike, he charged me $499 plus $24 shipping on it before he even sent it. So you did me no favors. And as for it being a second rate unit, it clearly stated it was refurbished right on it as well as the invoice you sent along with it (order # 22-20676). So I paid for a brand new unit, you sent me a refurbished unit as a replacement and charged me. Whats up with that? BTW: the original unit is on its way back to you. I expect a full refund, including the shipping you never mentioned I would have to pay. Finding this group was the best thing that happened to me. Within 10 minutes I got an answer to a problem that has been going on for months, and I thank you all for that. Call it a case of sour grapes, but I do not feel that my remarks were unjustified. I do admit I should have stated these facts earlier rather than later, but since I was called on it, here it is. Bottom line? I will never order from Ablecomm again. I will never recommend their company or services again. Threatening to issue a chargeback was the only way to get Mike to address my problems, which he constantly forgot. His website is helpfull, perhaps his commentary on here is helpful as well, but his service is awful. My suggestion is to get a contact database like ACT and put your customers concerns in writing and schedule follow-ups. I also suggest you add the alarm causing a modem tone to the FAQ section of your website. _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
