If you turn off prompts 248~250 & 819 you will still have that time space allocated for those prompts in front of your custom greeting. What I do is re-record 248~250 in the same voice as your custom greeting. Take the first line out of your custom greeting and put it in prompt 819. In other words put " Thank you for calling ABC company" in prompt 819. Keep the remainder of your greeting in the custom menu. When your in the voice mail software setting up custom greetings set one of digits to be subscriber service. I think the default is the * key. When employees call in and get the custom greeting they just press the * key and their extension followed by their password. They can also press #6* and their ext followed by their password. Hope this helps
Nick Charles wrote:
I recently installed a "used" KX-TD1232 (s/n P101A60415K) and "used" TVS50 (s/n 1ICVE014370) and have successfully got the system operating at 95% desired level (20+ users, with fairly straight-forward desk functions, plus my dreaded Auto-Attendant function.I have the unit set up to play a Custom/User greeting, however the initial announcement inserts the system "Good Morning, etc. prompt/)I can't seem to find the system prompts for "Good Morning (cmd 250), Good Afternoon (cmd 248), Good Evening (cmd 249), and Welcome to the Voice Processing System (cmd 819), , , all of which I want to turn off. Also, how do I configure the system so that employees can access their individual voice mail box from offsite? I have a button define in my Custom Menu for them to press with the action being to go to the VPS, but all you get is "enter your parties extension, blah, blah, blah." Thanks! Nick Charles CXR Telcom 800-537-5762 _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
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