In a message dated 12/31/2003 11:11:50 PM Eastern Standard Time, [EMAIL PROTECTED] writes: Most of the 500's I've installed have been pretty much because of overgrown 1232's, so they have been squared systems.
A customer growing to a 500 would like to have their ext appear more tha once on their phones. I'm trying to remember from class the quirks associated with this. They lose there intercom button function and something else I can't remember. Can they still have handsfree answer on intercom to the PDN button? Refresh my memory please. Yes, they loose intercom when a PDN is assigned, however you may have several appearances of the PDN. Meaning, the same extension number can be assigned to more than one button. This allows multiple calls to the same phone. I have a real estate office with a a PRI and uses DID to each agent. Each agent's phone has their PDN appear on three buttons. They can get multiple calls, use conference feature easily, and place callers on hold and make a consultation call. Basically, the trick is to give them multiple appearances of the PDN to over come the shortcomings you get out of running the TD500 as true PBX rather than a KSU. Squaring the system is ok, but you run out of buttons quickly if they are used to all line appearances. This real estate office having the PRI and other analog trunks makes it impossible to provide all lines on all phones. Hence the operators phones have 8 LOOP-CO buttons, and the agents have 3 PDN's. Additionally, in PBX mode the system looses hold and line key capability. So a PARK & PAGE strategy needs to be used. Instead of having line appearance and being able to place a call on HOLD, and grabbing that line. You have no line appearance, so you must park the call and page the park orbit for the call. The other method of doing this is making sure you transfer the call to the extension, and if you are using voice mail, be sure each phone is forwarded to voice mail. So, the operator is handling the calls two ways.... TRANSFER to each extension, and have forward B/NA to vmail on each extension. OR PARK & PAGE: The operator answers the call, and parks the call in an orbit, 5200-5299, announces the call by paging "So and so, you have a call on 5201, etc. The advantage to this is the operator doesn't care where the extension user is, they can just pick up the call at any phone, and dial 5201 and get the call. Placing a PARK button (one touch button, 520) and VTR button on the operator's phone and using a DSS console can help too. It makes it easier for the operator to know if someone is busy on the phone, out to lunch, or in a meeting, to just transfer the call to vmail. Lastly, ARS and toll restriction become more important on a PBX system. You don't have line appearance, so dialing 9, and routing the call is required. So depending on what kind of business it is, you can tailor the system to the user. If it's a law office, Park & Page may not be good, so transfer and forward to vmail may be better. It's a quieter and more reserved way of handling the incoming calls. A busy car dealership, with people milling around everywhere would benefit from the Park & Page, and or transferring to different offices or cordless phone the sales agent may carry with him while on the lot. The idea here is to show your client flexibility in the system, despite the cost. Most people will pay for technology they can use, if you can prove to them they really need it. Always a salesman first, is my motto. That's how you make money in this game. You can see the phones and the system for the real estate office on my website: http://www.surfsidesound.com/install.html Steve L. Martin Surf Side Sound, Inc. multipart/alternative text/plain (text body -- kept) text/html _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
