Several years ago we used custom service menus that went like this cs 10: for sales press 1, for acct press 2, if you know your party's name press 9 (that goes to cs 50)
cs 50: press the first letter of the last name of your party (2 goes to cs 52, 3 goes to cs 53... 9 goes to cs 59 cs 52: mike able press 1(goes to ext 109), tom able press 2(goes to ext 141), jim adams press 3(goes to ext 122) hope you get the idea, you can also do cs 50: "press the first letter of the first or last name of your party". you are sunk if there are more than 10 people in the abc, def, ghi...or wxyz group. also, we set up another customer for callers to press the first digit of their zip code to pick their territory salesperson. we also had one set for (E)astern, (C)entral, (W)estern US. admin wasn't too bad since turnover was small, and their computer guy knew how to mirror(old term program) to the vm serial port and change cs 52 thru 59 as needed. hope that helps -larry 9/9/04 8:36:50 AM, [EMAIL PROTECTED] wrote: >We have two customers both with 2 cab TD1232-6 systems that have had TVS200 >Voice Mails in use for 3 or 4 years. They both want to start using the Auto >Attendant to answer incoming calls. The problem is they have 50+ mailboxes >and want to allow callers to have access to an extension directory/dial by >name. > >We find that the TVS is very weak in this area because it requires at least >3 digits to be entered for the name and when a caller only enters 3 digits >the system waits a long time before saying the available name. It seems like >the system is waiting to see if the caller is going to enter a 4th digit. >Also, when you have 4 or 5 people with the same last name it is very difficult >from an end user standpoint. The system plays the first persons name and then >asks if this is who you want, if not then it plays then next name and so on. > >We are thinking about adding another product just for the Automated >Attendant and then leaving the TVS as the voice mail. A four port system should be >fine as we will set it up for blind transfers and then forward no answer to >the TVS. > >Can anyone recommend a really good Automated Attendant with a strong >directory feature? > >Avaya now has a new feature called Directory Sub-menu Generator which >automatically plays a list of all names and extension numbers as a sub-menu >greeting. This appears to use the Mailbox Owners Name to automatically >generate a directory list. The advantage of this is that every time a person >leaves or joins the company the directory list doesn't have to be rerecorded. >This would be great but with 50 or more names, I think it would take to long >for the caller to hear the entire list. > >What we are looking for is a product that allows the caller to only enter >the 1st 2 digits of the first or last name and then if several people have the >same name, for it to say those names in a list and allow the caller to choose; > For Mike Jones dial 101, Sally Jones 108, Peter Jones 115... Quick and >easy. > >Any help would be greatly appreciated. >_________________________________________________________________ >KX-T Mailing list --- http://kxthelp.com/ >Subscription changes: http://kxthelp.com/mailman/listinfo/kxt > > > _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
