<http://www.activevoice.com> ...product called Seven I think...
Rudy [EMAIL PROTECTED] wrote: >We have two customers both with 2 cab TD1232-6 systems that have had TVS200 >Voice Mails in use for 3 or 4 years. They both want to start using the Auto >Attendant to answer incoming calls. The problem is they have 50+ mailboxes >and want to allow callers to have access to an extension directory/dial by >name. > >We find that the TVS is very weak in this area because it requires at least >3 digits to be entered for the name and when a caller only enters 3 digits >the system waits a long time before saying the available name. It seems like >the system is waiting to see if the caller is going to enter a 4th digit. >Also, when you have 4 or 5 people with the same last name it is very difficult >from an end user standpoint. The system plays the first persons name and then >asks if this is who you want, if not then it plays then next name and so on. > >We are thinking about adding another product just for the Automated >Attendant and then leaving the TVS as the voice mail. A four port system should be >fine as we will set it up for blind transfers and then forward no answer to >the TVS. > >Can anyone recommend a really good Automated Attendant with a strong >directory feature? > >Avaya now has a new feature called Directory Sub-menu Generator which >automatically plays a list of all names and extension numbers as a sub-menu >greeting. This appears to use the Mailbox Owners Name to automatically >generate a directory list. The advantage of this is that every time a person >leaves or joins the company the directory list doesn't have to be rerecorded. >This would be great but with 50 or more names, I think it would take to long >for the caller to hear the entire list. > >What we are looking for is a product that allows the caller to only enter >the 1st 2 digits of the first or last name and then if several people have the >same name, for it to say those names in a list and allow the caller to choose; > For Mike Jones dial 101, Sally Jones 108, Peter Jones 115... Quick and >easy. > >Any help would be greatly appreciated. >_________________________________________________________________ >KX-T Mailing list --- http://kxthelp.com/ >Subscription changes: http://kxthelp.com/mailman/listinfo/kxt > __________________________________________________________________ Switch to Netscape Internet Service. As low as $9.95 a month -- Sign up today at http://isp.netscape.com/register Netscape. Just the Net You Need. New! Netscape Toolbar for Internet Explorer Search from anywhere on the Web and block those annoying pop-ups. Download now at http://channels.netscape.com/ns/search/install.jsp _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
