Michael, Question 1: Unanswered transferred calls will always bounce back to the place they originated from UNLESS the destination phone has been forwarded somewhere else. When you set forwarding on any phone to the voicemail extension-165, then transferred calls will go to voicemail. (Forward can be set for All Calls, Busy, No Answer, Busy+No Answer).
Question2: In each mailbox (log in to your own mailbox) you can go to 4- auto attendant options, 4-incomplete handling status, then select 5-operator and 1 to turn it off, then select 6- return to menu and 1 to turn it off In that "Incomplete Handling Status" you set the options that will be presented to the callers, "Leaving a message" is the only one you need to leave turned on. Charles ----- Original Message ----- From: "Michael R" <[EMAIL PROTECTED]> To: <[email protected]> Sent: Thursday, February 24, 2005 2:41 AM Subject: KX-T: VM does not pick up when transfering > Question 1: > This might be a very novice question, but if someone is talking to a > caller and then transfers the call to another extension, the call will > bounce back if it isn't answered. Why didn't that extension's voicemail > pickup? I want that voicemail to answer. > > It works when a call is initially answered by the auto-attendant and the > caller dials an extension - it will transfer and then go to their > voicemail if unanswered, as it should. > > Question 2: > When there is no answer at an extension, I've noticed that the caller is > always prompted with "to leave a message press 1 ... to enter another > extension press * " Is there any way to just have the caller go to the > voicemail recorded message? > > My equipment: KXTD-1232-7 and a TVS125 > please help...thank you very much, in advance :) > > > --------------------------------- > Do you Yahoo!? > Yahoo! Mail - 250MB free storage. Do more. Manage less. > _________________________________________________________________ > KX-T Mailing list --- http://kxthelp.com/ > Subscription changes: http://kxthelp.com/mailman/listinfo/kxt > > _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
