I have a customer with a kxtd220 voicemail here in the USA. My problem is this. The customer has a number of people answering the phone. The extensions are in a UCD ring group. The customer does not want the calls to go to any VM incuding the general mailbox 998. They want the call to be placed on hold to the group until someone answers. How do I go about changing the VM to do such a thing. I have the time extended out, but it's not long enough. There are no voicemail boxes set up on the extensions. The UCD works fine until the group is busy. How do I make it stay on hold with music till a party answers. The system keeps giving me options and if nothing is put in for whatever reason, the call says noone is available to answer the call and hangs up. Any thoughts?
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