Here's what you do.
1. Take one port of the voice mail and assign a seperate custom service
menu to it, say number 10 for example. Make sure the port is in a different
ext. group than the other ports so it won't get answered by the ksu. If the
system is a TD1232, take the last port on the tvs220, if you have 4 ports the
ext. number should be 169.
2. Record a greeting to it saying, "All representatives are currently
assisting other customers at this time, please continue to hold for the next
available agent.....blah blah blah"
3. Set the No DTMF in the custom service routing for x169, menu repeat to 1,
wait for second digit 1, any other digit may be routed to 169 if you wish.
4. Assign the UCD overflow to 169.
5. setup your command in the UCD time table to be your timeouts for however
long they are, with the last one being TR.
After the timeouts, it transfers to the overflow. Gives them the message,
and kicks them back to to the UCD to repeat the process.
Steve L. Martin
_Surf Side Sound, Inc._ (http://www.surfsidesound.com/)
_________________________________________________________________
KX-T Mailing list --- http://kxthelp.com/
Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
