> 3. Set the No DTMF in the custom service routing for x169, menu repeat to > 1, > wait for second digit 1, any other digit may be routed to 169 if you > wish.
Wouldn't you want to set NO DTMF go to go to the UCD group? Otherwise they would be stuck in a loop in the cs menu, right? ----- Original Message ----- From: <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Cc: <[email protected]> Sent: Saturday, October 22, 2005 7:47 AM Subject: Re: KX-T: Panasonic voice mail > Here's what you do. > > 1. Take one port of the voice mail and assign a seperate custom service > menu to it, say number 10 for example. Make sure the port is in a > different > ext. group than the other ports so it won't get answered by the ksu. If > the > system is a TD1232, take the last port on the tvs220, if you have 4 ports > the > ext. number should be 169. > 2. Record a greeting to it saying, "All representatives are currently > assisting other customers at this time, please continue to hold for the > next > available agent.....blah blah blah" > 3. Set the No DTMF in the custom service routing for x169, menu repeat to > 1, > wait for second digit 1, any other digit may be routed to 169 if you > wish. > 4. Assign the UCD overflow to 169. > 5. setup your command in the UCD time table to be your timeouts for > however > long they are, with the last one being TR. > > After the timeouts, it transfers to the overflow. Gives them the message, > and kicks them back to to the UCD to repeat the process. > > > Steve L. Martin > _Surf Side Sound, Inc._ (http://www.surfsidesound.com/) > _________________________________________________________________ > KX-T Mailing list --- http://kxthelp.com/ > Subscription changes: http://kxthelp.com/mailman/listinfo/kxt > _________________________________________________________________ KX-T Mailing list --- http://kxthelp.com/ Subscription changes: http://kxthelp.com/mailman/listinfo/kxt
