It is probably one of the settings within the mailbox. When you recreate the
mailbox it resets it to the default.
What exactly does the caller get when they call that extension?
i.e. is call first answered by the custom menu and the caller enters the
extension number? When the phone ext does not ring, what does the caller
hear? For instance does the system say "that extension is not available" or
something like that?
The mailbox features I would check are 4, 1- "call transfer options",
3-"message reception mode", and 4-"incomplete handling status".
Sometimes the users turn things on/off by mistake.
Charles
[EMAIL PROTECTED]
Global Communications
Tarrytown, NY
www.avtele.com
www.telephonesecurity.com
----- Original Message -----
From: "Luis Zelaya" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Monday, July 16, 2001 3:42 PM
Subject: KX-T: Mail-Box Problem
> Lately I am having a problem with TVS 200 mail box system. Suddenly one
of the extensions ( the phone) stopped ringing when some colled from
outside. The caller was not able to hear any of the greeting messages;
however, if someone called from inside the phone rang ( if it was not
answered the caller could hear the greeting messages). The mailbox
configuration was correct. I restarted the system and it did not correct
the problem. So, I had to delete the mail-box and then create it. The
problem was corrected this way. I have had this problem the last two weeks
last week and this week with two different extensions. Is it a bug? Do I
have to upgrade the software? Is any other way to correct the problem
without deleting the mail-box because people have to record their names and
greeting messages all over again.
>
> Thanks in advance.
>
>
>
>
>
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