Thanks for the help,
We have 18 numbers coming through the lines and majority of them goto
the switchboard which is where I need them, but if someone dialled 95
293 xx 99 for example then is would say "Superexpress clothing" and then
if someone dialled 95 293 xx 98 it would again arrive on the switchboard
but this time say "Imprenta Int" so the receptionist would know who the
person is trying to call ..
Having many extensions wouldn't really be an option as it may lead to
more than 15 ..
Any ideas if this is possible..??
-----Original Message-----
From: Mark [mailto:[EMAIL PROTECTED]]
Sent: jueves, 16 de agosto de 2001 13:52
To: Ian Gregson; [EMAIL PROTECTED]
Subject: Re: Providing a personal answering service in a specific
company name?
Are the DDI numbers? If so, I am not sure about Panasonic, but on most
(all?) ISDN pbx's you can configure the system to divert specific DDI's
to
specific extensions (there main function I would have thought), so
although
it might be a rather ugly solution, if you can spare an extension for
each
company, you could just have a bank of phones in front of the operator.
Possibly someone else might be able to suggest something with DDI
delivery
to a virtual extension - which could then somehow be used to let the
operator know which extension (company) was ringing. Then answer the
call
from the operators position using a speed dial (each speed dial set to
do
the specific extension pickup)? Not sure if that would be possible, it
depends how flexible the virtual extensions are - mainly if they are
able to
let the operator know they are ringing.
Mark
----- Original Message -----
From: "Ian Gregson" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Thursday, August 16, 2001 7:32 AM
Subject: KX-T: Providing a personal answering service in a specific
company
name?
Hello there,
I have just had installed (recently) a KXTD1232 which is connected to 4
ISDN lines providing 8 channels.
I have 18 telephone numbers (Virtual) which some are directed to a
specific extension and others come through the main switchboard.
What I was hoping could happen was if somebody dials (from the outside)
a specific number then this number would come through the switchboard
with some visual identification i.e. the telephone number and/or an
alphanumeric name
This would enable us to provide a kind of answering service for other
companies as the receptionist could answer
"Good morning, Company XYZ how can I direct your call"
and again if somebody rings a different number then this would good
visual identification on the switchboard as "Company Test" she could
again answer in there name
"Good morning, Company Test how can I direct your call"
I spoke to the people who installed my PBX and they said it wasn't
possible because the numbers are virtual numbers and I would have to
specifically assign one channel or one of the ISDN lines to that company
which obviously I can't do, as I only have 4 ISDN lines.
Can anyone tell me a way round this and if it is possible.
We are trying to offer mailing addresses and telephone answering service
that is answered in THAT company name but currently it seems it isn't
possible.
Any help or information anyone can offer would be gratefully appreciated
Regards
Ian
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