Hi Jim,
There are better ways (my last suggestion is the best, the first two are
just for information sake). Don't worry, your 60's experiences may help you
understand the concepts better...
When a call goes to the 5 sets, intercept routing can take over and pull it
back to the voicemail so you won't need to use forwarding. Also, forwarding
will never work when a call is ringing on multiple extensions.
Intercept routing will only bring the call back to the main custom menu this
way I think. You would need to have a "leave message" option on the menu.
OR...
if the sales desks do not need individual mailboxes, you can put them
together in a TVS extension group. That is a voicemail programming feature
that lets a group of extensions share one mailbox. The message lamp will
light on all phones in the group. But they cannot have individual boxes.
OR...
THE best solution:
Set up a phantom extension for the sales people (let's call it 200). Set up
a new mailbox-200 and assign the phantom ext number to that mailbox.
Program a button on each of their phones for that phantom extension. Also
program a button right under it for message waiting for that mailbox. Make
sure intercept routing is set to ext. 165.
Now set the custom menu to call ext 200 when option "1 for sales" is
pressed. It will ring all the phones with the phantom button, then after
the intercept time it will go to mailbox 200. (Set the intercept timer for
the number of rings before it goes to voicemail. default is 12, I usually
use 4 or 5 rings).
This works well, you just have to give up some buttons.
Charles
[EMAIL PROTECTED]
Global Communications
Tarrytown, NY
www.avtele.com
www.telephonesecurity.com
----- Original Message -----
From: "jimschultz" <[EMAIL PROTECTED]>
To: "Pana Help" <[EMAIL PROTECTED]>
Sent: Sunday, September 02, 2001 10:49 AM
Subject: KX-T: Ring groups and VM
> Hope everyone is having a great Labor Day weekend.....
> I'm putting together a TD 1232-4 & a TVS 50 for a small car
> dealership....would like to have "Dial 1 for sales..etc and have it go to
> the 5 sales dept. sets.....no problem using a seperate ring group for
them,
> and directing the VM to it. The problem is that when you set the
individual
> stations to FWD BUSY/NA, they no longer ring with the group. Probably no
> biggie, but the only way then to internally leave a message in the
> extensions box is to dial 165, #6, and the ext #......am I missing
> something?......other than a few brain cells??.....(those darn
60's.....)...
> Thanks for any thoughts/help.
>
> Jim Schultz
> Schultz Communications
>
>
>
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