There are a couple ways to go. I set up one customer so the supervisor could conference with any of the operators. The supervisor had a headset with a mute switch, and a tape recorder interfaced through the handset jack. There were only a few operators. One drawback with this is that the operators could easily tell that the supervisor was connected by looking at their phone.
The other way is to use a service observing unit such as the DEES CM-30 or The Viking SO-24. They are not cheap which is why that one customer of mine went with the conferencing. I installed the Viking SO-24 and it worked well for another customer. There is a connection for one supervisor telephone, and connections for the co lines. The supervisor can dial digits to select which line to monitor, then press another specified digit to join the conversation, and another digit to start a tape recorder. The Viking unit handles up to 24 lines, the DEES unit up to 30 (DEES does not have the recording feature, but you could still connect a recorder to the supervisor phone). You can also feed the tip/ring of the supervisor phone connection into an unused co port on the ksu to allow monitoring from other phones on the system. We even set the Viking unit up with a cordless phone for the supervisor, so he could walk around the call center and choose who to listen to while he was standing near them. There was a bit of a problem with the lower voltage on the line needed for the cordless to operate. A hardwired phone worked fine but the cordless phone needed an extra battery in the line. Charles [EMAIL PROTECTED] Global Communications Tarrytown, NY www.avtele.com www.telephonesecurity.com ----- Original Message ----- From: "Mack" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Friday, October 05, 2001 9:08 PM Subject: KX-T: Customer wants to monitor customer servi > I have a customer that wants to monitor and record customer service calls to improve service. They are running a KX-TD1232 system. Is there a 3rd party unit that can be integrated to the system? > > > > ********************************************************* > * To unsubscribe, e-mail [EMAIL PROTECTED] * > * The KXT-Digest Home Page: http://kxthelp.com/ * > ********************************************************* > ********************************************************* * To unsubscribe, e-mail [EMAIL PROTECTED] * * The KXT-Digest Home Page: http://kxthelp.com/ * *********************************************************
