Melco 330 "service observers" are readily available on the used equipment market for about 150.00 and will allow monitoring of up to 32 ports. They work just like the the Viking and Dees units and require a -24 volt powersupply
On Fri, 5 Oct 2001 22:27:15 -0400 "Charles Patterson" <[EMAIL PROTECTED]> writes: > There are a couple ways to go. > I set up one customer so the supervisor could conference with any of > the > operators. The supervisor had a headset with a mute switch, and a > tape > recorder interfaced through the handset jack. There were only a few > operators. One drawback with this is that the operators could easily > tell > that the supervisor was connected by looking at their phone. > > The other way is to use a service observing unit such as the DEES > CM-30 or > The Viking SO-24. They are not cheap which is why that one customer > of mine > went with the conferencing. I installed the Viking SO-24 and it > worked well > for another customer. > > There is a connection for one supervisor telephone, and connections > for the > co lines. The supervisor can dial digits to select which line to > monitor, > then press another specified digit to join the conversation, and > another > digit to start a tape recorder. The Viking unit handles up to 24 > lines, the > DEES unit up to 30 (DEES does not have the recording feature, but > you could > still connect a recorder to the supervisor phone). > > You can also feed the tip/ring of the supervisor phone connection > into an > unused co port on the ksu to allow monitoring from other phones on > the > system. > > We even set the Viking unit up with a cordless phone for the > supervisor, so > he could walk around the call center and choose who to listen to > while he > was standing near them. There was a bit of a problem with the lower > voltage > on the line needed for the cordless to operate. A hardwired phone > worked > fine but the cordless phone needed an extra battery in the line. > > Charles > > [EMAIL PROTECTED] > Global Communications > Tarrytown, NY > www.avtele.com > www.telephonesecurity.com > > > ----- Original Message ----- > From: "Mack" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Friday, October 05, 2001 9:08 PM > Subject: KX-T: Customer wants to monitor customer servi > > > > I have a customer that wants to monitor and record customer > service calls > to improve service. They are running a KX-TD1232 system. Is there > a 3rd > party unit that can be integrated to the system? > > > > > > > > ********************************************************* > > * To unsubscribe, e-mail [EMAIL PROTECTED] * > > * The KXT-Digest Home Page: http://kxthelp.com/ * > > ********************************************************* > > > > > > ********************************************************* > * To unsubscribe, e-mail [EMAIL PROTECTED] * > * The KXT-Digest Home Page: http://kxthelp.com/ * > ********************************************************* > All that is necessary for EVIL to triumph is for good people to do NOTHING! -Edmund Burke- Chris Snyder KD4 OGD Cosby, Tn. [EMAIL PROTECTED] Stop the madness...vote LIBERTARIAN ________________________________________________________________ GET INTERNET ACCESS FROM JUNO! Juno offers FREE or PREMIUM Internet access for less! Join Juno today! For your FREE software, visit: http://dl.www.juno.com/get/web/. ********************************************************* * To unsubscribe, e-mail [EMAIL PROTECTED] * * The KXT-Digest Home Page: http://kxthelp.com/ * *********************************************************
