Larry & all, I have done a few of these installs....and most of your "plusses" are valid EXCEPT the part about the customer being stuck with equipment failure issues. In reality, once you touch it, you marry that customer forever...and you WILL get the call when lightning hits, and they WILL expect you to provide a loaner KSU when theirs is at Panasonic repair! I have a hard time saying NO to anyone, but I've found that many times dealing with customer provided equipment is more trouble than it's worth.
Also, if you don't provide them with all the bells and whistles that we do for our "regular" customers ie: custom label sets, highly customized programming, and lots of hand holding......when they are asked "how do you like your phone system, and who installed it"...your referral is probably not going to be as stellar as those from your other customers. The end user surely won't mention he tried to save a couple of bucks. Just one guys' opinion..........not everybody (hardly anybody) who sells equipment on line does as good a job of support as M. Marcus and AbleComm........Most of these internet guys leave their customers flappin' in the breeze as soon as the equipment is out the door ....then it becomes the installer's headache. Best, Jim Schultz Communications ----- Original Message ----- From: "larry" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Friday, October 19, 2001 11:07 PM Subject: KX-T: making lemon-aide > I hope this doesn't start the long, nasty threads that > the subject seems to start. I'm looking for > constructive ideas. > > We have been approached about installing systems > bought over the internet. From a buyer, not the > internet seller! Have you developed dual rate cards? > We're not going to install these systems for the > preferred rates we give customers where we do the > total sale. And all the free follow-up we provide. > > I can see advantages, we don't carry tens of thousands > in receivables! And we could charge for all the time > we spend with this customer, even for telling him what > to buy! And he gets to hassle with all equipment > failures. > > I see a reasonable return here. Have you found a good > way to make money from this business? What have I > missed? > > Thanks > > -larry > > > > __________________________________________________ > Do You Yahoo!? > Make a great connection at Yahoo! Personals. > http://personals.yahoo.com > > > ********************************************************* > * To unsubscribe, e-mail [EMAIL PROTECTED] * > * The KXT-Digest Home Page: http://kxthelp.com/ * > ********************************************************* > ********************************************************* * To unsubscribe, e-mail [EMAIL PROTECTED] * * The KXT-Digest Home Page: http://kxthelp.com/ * *********************************************************
