Guys, Check out the DISA card for the Pana 1232 Digital. (I'm assuming the TVS 200 is connected to a Pana 1232 Digital).
If I get the drift, the functionality of what you're looking for is exactly what the functions on the DISA card can do. Check it out. I've used one for the 'wait-in-cue' application. Cost's several hundred US$. Mark <><><> ><<>>< <><><> -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of validus Sent: Monday, December 03, 2001 4:51 PM To: [EMAIL PROTECTED] Cc: Robby; [EMAIL PROTECTED] Subject: KX-T: Re: Panasonic TVS200 > For B, explain a bit more what you want to do. When the caller is on hold, > how will the employees know they are waiting to be answered? You could have Our lines are setup so that a call on hold flashes green on one of our CO buttons so if one of our employees sees a flashing line, they will know to grab it as soon as they can. I have actually tried half a dozen options but none seem to work very well. Here is the closest thing I have so far. I have 3 real extensions setup as operator 1, 2, and 3 but I make sure it is 3 extensions which I know will NOT be in use on Saturday (remember this whole thing is only going to occur on Saturday). Anyway the no answer coverage on operator 1 transfers to operator 2 and then operator 2 to operator 3. That gives me about 60 seconds per operator for a total hold time of 3 minutes. At the end of that 3 minutes though, I can only let the customer leave voice mail or disconnect. If there was a way of taking operator 3 and having it loop back to operator 1, that might do what I need. Now granted, a lot of people will not want to hold for more than 3 minutes but many will so a way to loop or a way to increase the time is necessary. I hope I have clarified what we are looking for. BTW if we were to update the ROMS for our PBX or TVS200, would that give us additional options in configuring the system or would that just be like bug fixes? cheers all, validus ********************************************************* * To unsubscribe, e-mail [EMAIL PROTECTED] * * The KXT-Digest Home Page: http://kxthelp.com/ * ********************************************************* ********************************************************* * To unsubscribe, e-mail [EMAIL PROTECTED] * * The KXT-Digest Home Page: http://kxthelp.com/ * *********************************************************
