I have been asked by my cousin to see if any of my "bank of wisdom and knowledge" can help with her problem.
She recently ordered some old Wills from the UK Public Records Office and paid for them with her credit card online. She got the Wills OK, but having now received her Bank statement she finds that she has been charged twice!! She has duly emailed the PRO letting them know etc. But they have repeatedly ignored her emails. What she wants to know is how to take this matter further, and who she should threaten them with - if you get my drift.
Any help appreciated David in Ballarat
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