In message <[EMAIL PROTECTED]>, David Collyer <[EMAIL PROTECTED]> writes > but having >now received her Bank statement she finds that she has been charged twice!! >She has duly emailed the PRO letting them know etc.
We had similar happen in December last year - but in person, at a Little Chef (roadside cafe chain). I thought they had put the card through twice at the time, but wasn't certain. Then, in February, the amount showed up on our statement (usually these things go through in a week at most) - and then three weeks later the same amount appeared on our statement. I keep close watch on the account, so when the second transaction appeared I phoned the *bank* straight away and told them what had happened. They said they would investigate, and write to me with the outcome - which they did - they agreed the second payment was a duplicate and refunded it to our account. The Little Chef then had 60 days to prove that the request for payment was genuine, in which case we would have had to pay the amount, but obviously they were not able to do so. In general, if your bank is on your side, they have much more clout than you do! -- Jane Partridge To unsubscribe send email to [EMAIL PROTECTED] containing the line: unsubscribe lace-chat [EMAIL PROTECTED] For help, write to [EMAIL PROTECTED]
