I went to my local Tesco store last evening, and was instructed to enter my
PIN (it isn't 'PIN number' because PIN means 'Personal Identification
Number') on their new 'Chip and PIN' keypad. I refused on the grounds that
the keypad isn't shielded sufficiently to stop someone standing close by
(which is common when the store's crowded) from, if not seeing, then working
out what numbers I'd be pressing from my hand movement. I was told that I
could sign the sales slip for now, but after Christmas I'd have to use the
keypad. My reply was that Oh, no I wouldn't unless they improved the
shielding, and that if they wouldn't accept a signed slip, I'd either use a
cheque or cash, or, more likely, shop elsewhere. I've put my views in
writing to the management as well.

I know I'm getting more like Victor Meldrew each day, but I think I'm right.

Jean in Poole

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