Mostly in our supermarkets, you take the goods off the shelves, put them in your trolley, take them out of your trolley and put them on the conveyor belt, the checkout staff scan them and put them back on the second part of the belt then you put them in your bags (or plastic bags supplied by the supermarket) which you've put in your trolley. You pay by handing cash to the checkout assistant, or use a credit card or debit card by inserting in a handset and entering your PIN. You're given change if you used cash and you're handed a receipt. You push the trolley to your car and move the bags from the trolley to your car boot. You can ask to have someone pack for you if you want eggs at the bottom of your bag underneath the potatoes.

A lot of our supermarkets have introduced self-service checkouts, so you take the goods off the shelf, put them in your trolley, take them out of the trolley and scan them, then put them in your bags which you've put in your trolley. You pay by cash, credit card or debit card through a slot. If cash and you need change, that's spewed out of a slot and a receipt emerges from another.You push the trolley to your car and move the bags from the trolley to your car boot.

One supermarket uses the first of the above or they have handsets which you use if you've registered a credit or debit card. With that, you put your bags in the trolley, take the goods off the shelves, scan them with the handset, put the goods in your bags in an organised way and finalise at a separate checkout. You push the trolley to your car and move the bags from the trolley to your car boot.

We used to be served - now we serve ourselves. We always had the goods checked out - now they want us to do it ourselves. How long before they start expecting us the fill the shelves as well?

Jean in Poole, Dorset, UK
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