Hi Glenn,
as you get an error 500, can you check what is logged by Apache's error
log? Please also provide a screenshot of the self-service config (first
tab, server settings).
Do you mean a file copy with "The config was manually copied from the
old server"? As there are more than five years between 6.5 and 9.1
please try to create the self-service config from scratch in 9.1.
Is the LAM admin part (where you can create e.g. users) working for you?
Best regards
Roland
Am 05.06.25 um 18:59 schrieb Mallon, Glenn:
I get the same result.
I’ve imported the cert from the old server now. In the mainmanage.php I have
“ldaps://” listed next to the Import from server button.
In the self-service config (selfService/adminMain.php) I have just checked
“Activate TLS” which results in a 500 server error. The config was manually
copied from the old server, but obviously I have done something wrong.
From: Roland Gruber <p...@rolandgruber.de>
Date: Monday, June 2, 2025 at 2:07 PM
To: lam-public@lists.sourceforge.net <lam-public@lists.sourceforge.net>
Subject: Re: [Lam-public] Unable to connect to self service.
Hi Glenn,
did you try these?
ldap://10.245.34.22
ldap://localhost
If your server supports TLS you can activate the checkbox for it in the
server profile. This might require that you import the server
certificate into LAM (same as for ldaps://):
https://www.ldap-account-manager.org/static/doc/manual/ch03.html#idm772
"Can't contact LDAP server" can also mean that the SSL-connection failed.
Best regards
Roland
Am 02.06.25 um 16:00 schrieb Mallon, Glenn:
Thanks for this suggestion. Changing the port and trying all ldap prefixes
still returns the same error.
________________________________
From: Stefan Kania <ste...@kania-online.de>
Sent: Tuesday, May 27, 2025 3:22 PM
To: lam-public@lists.sourceforge.net <lam-public@lists.sourceforge.net>
Subject: Re: [Lam-public] Unable to connect to self service.
ldaps is port 636 not 389
Am 27.05.25 um 19:49 schrieb Mallon, Glenn:
I'm moving from 6.5 to 9.1 by way of a new server. I've managed to solve a
host of issues, but when I try to log in to self service, I get the following:
Cannot connect to specified LDAP server. Please try again.
Can't contact LDAP server
I have tried various base URLs, both the local ip (ldaps://10.245.34.22:389)
and localhost (ldaps://localhost:389). I have also tried ldapi:// ldap:// and
ldaps:// but am coming up with the same error.
I am binding with the admin account for now. Is there something obvious I am
missing?
Harvard University Press <https://www.hup.harvard.edu/>
*Glenn Mallon*
IT Operations Specialist
Harvard University Press
617.496.0286
79 Garden Street | Cambridge, MA 02138-1400
www.hup.harvard.edu<http://www.hup.harvard.edu> <https://www.hup.harvard.edu/>
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Stefan Kania
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